This grill replaced a beloved 10+yo CharBroil traditional stainless grill that had finally fallen apart. We chose this CharBroil Tru Infrared because of its similar styling, propane tank storage, side burner and CharBroil reputation, and were interested in the Tru Infrared technology - juicier meats with less cooking time? Sounded good! It was easy to set up and assemble, but after reading some of the less-than-favorable reviews, it seems you need to ACTUALLY READ and follow the directions on this grill, namely the recommendation for seasoning the grill plates, and adjusting the total cooking time. Now that we're a few weeks into regular grill use, I've realized a few things: 1. seasoning the grill plates as directed did absolutely nothing to prevent sticking, 2. this grill cooks exceptionally HOT, even at the low setting, and hotter yet with the lid closed. RIP rib-eye, we hardly knew ya. No more going indoors to cook sides or prep, you basically need to attend to your food non-stop, or leave the cover open to avoid flare-ups or excessive smoke, and 3. due to the shallow grill plates with very small holes for drainage, its a struggle to keep the grill surface clean of char and ash, resulting in transfer to food items...not so appetizing. However, I've managed to stop burning food after the first use (or two), and I'm now refining my technique to make the most of this molten-magma hot grill. I think I'm finally getting the hang of it, but I didn't glean from previous reviewers that "faster cook time" literally means the difference between burned outside, raw in the middle to medium-well is about 2-3 minutes total. I would recommend this grill, as it seems like a sturdy well made product, but take your time to get to know what Tru Infrared really means after using a traditional propane burner grill and you'll love this purchase, without burying a cremated rib-eye first!
After 1 season the so called stainless finish on the control panel faded to a blur and the burner covers rusted away to dust. Only the burners are covered after the 1st year in the warranty, so I'm on my own. It cooks fine, the self cleaning works great, the thermometers lasted about 6 months also then stopped working. I see 3 to 4 years of life out of this grill at best. And it's called TRU infrared because its not TRUE infrared, just regular tube burners.
It cooks really well. Steaks are moist and flavorful. The downside with this product is the clean up of the cooking surface. It is hard to clean, but needs to be done diligently. I wish they had a better cleaning brush that would work with the cooking grates.
Would never buy this brand again. Thank goodness we got the extended warranty. Had the same items replaced every year. Inside of lid the paint would peel that was replaced. The burners would rust and got them replaced also the grates were replaced. With these grates less flare ups -false. My warranty is up and this thing is falling apart.
Very happy with the craftsmanship, my only concern is are the grates available for replacement if they fail . I ended up getting the extended warranty just incase they fail early.
i was very disappointed in this grill. just putting it together was a disappointment. the base was so flimsy it bent and dented just handling it. I heard a lot about the infra red cooking system, but I hated it. took a long time to get hot, cant lower the temp, very hard to clean. we used it twice and returned it to Sears. we got a Broil King Signet, best grill I ever used. and the quality is Great.