I just purchased this zero turn on 4-2-2013. I had never mowed with a zero turn. This machine is so easy to operate. It use to take me1 1/2 hrs.to mow my yard, now it only takes 30 mins. I love this mower and will recommend it to others.
?WARNING? Do not buy one of these mowers!!! I purchased one and right of the trailer I couldn?t use it. The blades hit the edge of the deck!!! It took two weeks to get it fixed!!! I mowed half my yard with it and found it leaked drive oil!! I called for service. Now, it has been down another two weeks and I am told they have to research where to get the drive unit and have no idea when they will find one or how long it will take to repair it. I called customer service, with no real help. I was told I could swap it for a new one but it was going to cost me a restocking fee of about $360.00 plus a delivery fee for the new mower. So, buy at your own risk cause sears won?t help!!!
Wow, this was great until it's first birthday! It is supposed to still be under warranty, however getting service and/or parts is next to impossible thru Sears. Apparently Sears has done away with their customer service. All you get is some kid telling you to bring it in, but the locations won't accept the mower. They won't even ship you parts, when you tell them what you need. First to fall off, yes, FALL OFF was a spindle that held a blade on. Next was a drive pully that broke in half at a seam, causing the belt to get tangled. What a mess. I really don't look forward to more hours on the phone.
Bought this mower on clearance towards the end of the season and have not been dissapointed the four times I have used it thus far. The mower and deck did not fit in the back of my Ram 1500 so I had to come back for the deck. It does take a bit to get used to as far as steering goes, and it does not mow with both handles in reverse. I don't understand this at all since the mower deck and hydrostatic drives are not connected. The one issue I am learning to cope with is turning on hills or when the grass is even slightly damp. If a wheel does not have good traction, it will slide and tear the grass. But what used to take me 1 hour and ten minutes, at the quickest, to mow, now took me 35 minutes to mow and then mow again to blow the leaves and grass to one side of the lawn. I will invest in the mulching kit next!
This is a very well built residential mower. Initially, the mower had a few adjustment problems but Sears had a repairman out in two days at no charge. The unit has run great ever since. Two things you should be aware of: 1) If your lawn has a lot of bumps (like mine) you will have to slow down because the suspension is very harsh. 2) It uses a lot more gas than my old mower but the trade-off in time savings is well worth it.
I bought one online and went to pick it up the next day and it would not start. The guy at Sears had to choke it manually by putting his hand over the carb to get it to start. When I got home it still would not start. After being on hold for 15 min with the customer service line I was cut off. I then took it to my closest Sears and they refused to look at it. After heated debate they did look at it. After 1 hour working on it in the parking lot it did start. They ran down the battery and put a regular battery in it. The next day I noticed that the battery was out of the battery box and not secured. I called them and they said to bring it back and they would take a battery out of another. I took it back again and they did not have a battery to fit it? At that time I was furious! They would not let me return it to my local store because I had not picked it up at that store. Its funny that I could have had it shipped there and they would have taken it back, but since I picked it up at another store I had to take it back to the original store. After PUSHING it onto a trailer I returned it the next day for a full refund! I am out 100$ in gas and several hours of my time I am rid of it. I went to ***** and bought a Husky that runs and mows.
Bad customer service ruins the reputation of a business. Not once did anyone offer me any assistance, other than go somewhere else. This was the last time I shop at Sears.
If you bought one good luck finding a replacement battery in the Spring!
So far so good. My father is 81 and still active. He has been able to run this mower with no problems. Never had a zero turn. Cuts very well. It does not cut in reverse but is not a problem. I dont see how it would be. He is a little disappointed because he gets done so fast now and has to look for other things to do. I am now looking to buy the same mower. Just waiting to find one at a discounted price. Purchased 7/14
I only used this one time but so far I am very, very pleased with it. My grass had gotten waist high and it didn't even slow down went through it lickety split. I'm 78 years old so the steering will take a little getting used to( can't teach an old dog new tricks). Wife said I looked like a drunk man on it at first. I cut my 5 acres in a little over two hours and only used a little over 3/4 tank of gas. Took me half a day to cut 1/2 of it with my 16 year old sears tractor with the same width deck and 22 horse motor. My only regret is waiting this long to buy it. If you have more than an acre to cut take my advise and buy one.
I have a large yard, and this is just the thing for getting the job done quickly and efficiently. And the yard looks good, no skips or lines. Since I just recently bought it, I had to get used to the feel of it, and the speed, but it works just fine so far.