I have owned and operated professional lawn equipment (Dixon, Grasshopper, Bobcat, Snapper, Scag) in the past and I must say the quality of the cut of this Craftsman compares favorably to much more expensive equipment. I have only owned it for a short time so I can't speak of long term durability but I am impressed by the ease of adjustment (seat, blades, lap bars) and also the inclusion of the hour/battery meter. The smoothness of the ride is average. It also stripes very nicely without having a striping kit. Engine is quiet and good on gas compared to the larger equipment I have used in the past. So far, I'm pleased. I also purchased the bagger and although it doesn't work as well as belt driven professional systems it still is very usable.
Had this mower delivered today. Started up fine, but the steering wouldn't engage to move forward or backwards. Being that I just got the mower today and wanted to test it out, this is a huge pain. They are sending a technician out on Monday (today is Wednesday), but it really makes me worry about the product. I will keep everyone posted as to if it is a simple fix or if I got a lemon. Trying to decide right now if I should just get my money back and buy a different brand. Not real excited that I spent that much money on something that doesn't work from the beginning.
I bought this mower in 2012 and in our area a severe drought was on. We did not have to mow much, so in 2015 I have a mower with 13 hours on the meter. I really like the mower. I was mowing 2 days ago and the drive belt came off. So reinstalled belt which looked good and started mower it make an odd noise and belt was off again. Thinking I might have missed a stick or have something in a pulley, so I inspected real good and found all pulleys to be clear. Installed belt again and same thing happened. Found it to be the fan located below the left pulley to going between belt and pulley. Tried bending them down so they would be clear but they are plastic and would not stay out of the way. Trimmed off end of fan blades a small amount. Reinstalled belt and started mower and works great. Have 2 new fans on the way because they may need all of the blade length to cool. I think this is a design flaw and make should have figured this out and do a recall. As least make the owners aware and furnish new fans. I had to buy fans and pulleys to purchase the fans. It asks below if I would recommend to a friend and I would but they need to be aware of the problem.
Great zero turn mower 42" 23hp only thing is blades they are cheap and hardly last a summer before they start falling apart. I have two summer in on my machine have replace blades twice...oh well at lease I don't have to re-sharpen them. Still great mower for the money.
Purchased for my husband and he loves it. I wish I had purchased the bag kit though.
When my mower was delivered It sat in my garage for 2 weeks cause of the rain, so by the time I got to use it, it was over the 30 day return policy. My first actual test at mowing the whole yard was after the 30 day mark and must say I was very disappointed in it. took me 3 hrs to mow my yard because I had to put the deck belt back on over 10 times. I put the mower in the garage and called sears, they want to send a guy out to look at it next week on Friday. Ok that's good, but how am I going to mow my yard until then? then told me to bring it back and when I did they wouldn't take it without me paying a 20% restocking fee. WHAT!! I now take the mower back home, to make this story short, I still have the mower and the belt still comes off. Oh ya, and if I do give it back and loose the 20%(500.00) I get the rest on a sears card. because they said I bought gift cards to buy the mower, which I did not. paid cash. They lost a long time customer. DONT GO THERE...DONT BUY FROM THERE...
Initially I was reluctant to test the machine after reading the operator's manual, but I took it slow without engaging the PTO to become familiar with the steering and other controls. After about 20 minutes I felt confident enough to begin mowing at full power. I am impressed so far because the mower is very powerful and efficient in what it was designed to do. It handled better than some of the reviews I read prior to actually purchasing the mower, in my personal opinion.
I am looking forward to using it to minimize my time maintaining the lawn in the searing summer heat, and adding accessories to get chores done year-round at my home such as a bagger for leaves, light kit for better visibility, etc.
This machine is a well made zero turn mower for the price, and I also have peace-of-mind knowing that Sears, Craftsman parts will be readily available whenever I need them. I really like some of the standard features that are often options on other brands, such as the hours meter to track scheduled maintenance, etc. It is like a great companion to have on your side when you have about an acre or more of lawn to maintain !
Just purchased this spring. Went to mow and found a flat tire. Went to air it up and the internal part of the valve stem shot out at me. The boot is still on the rim. Now I have to wait over a week for repair. I took the wheel off and took it to my local Sears and the guys could not believe what happened. I am willing to replace the wheel myself, but noooooooooooo, pieces are being sent to me and I have to wait for a repair man instead of sending me a complete wheel and I could send the old one back.
Not very good customer service after paying out the nose for the extended warranty!!!!!