I purchased this from a friend who lives in a very high wind area here in So. Cal., where we get the famous Santa Ana winds. He used the sand base but, as I have a wood deck, I didn't take the base. You MUST secure the base with suitable fasteners, such as lag screws on a wood base. At 11.5 feet, this umbrella creates a LARGE amount of force in even a light breeze and will tip over because of the leverage. Here, we use the umbrella for shade, not rain protection; the So. Cal. sun is UV10+ and it hurts. The vertical operation is smooth and sturdy, and the rotational operation works well, but after some years of use, it requires lubrication. Also, I secure the rib closest to the support arm to that arm with velcro tape; I insert the tape between the rib and the fabric, then wrap it around the support arm. That keeps the umbrella from flapping in the breeze which, because of its size, it does quite readily. AND, I just ordered a new canopy. I'm amazed to find I can get spare parts after owning this for six years. Nice job, Sears!!! Oh, and ALWAYS put this product in storage for the winter. You'll be glad you did.
I gave this umbrella 1 star because there was nothing LOWER. Good design, functional, provides good shade. Problem? The cable inside the adjustable arm broke during the third year of use. I called the company. They DO NOT sell replacement cable NOR provide instructions on how to replace it. The 3 people I talked to at the company all seemed to think that replacing the entire arm and umbrella for about $140 plus shipping, taxes, etc. was a reasonable alternative – to replace a broken $2 piece of cable! One “technician” even implied that since I live in the south I probably had it out in the heat and sun longer than most. When I sought clarification, he said that heat, sun, and rain all cause the cord to deteriorate faster. So apparently they design the umbrellas to be used in some of the arid regions of Antarctica – where there is little heat, sun, or rain. I will NEVER purchase ANYTHING made by Garden Oasis again. Their design of this item and corporate policies are sufficient to drive me away. I refused to take the company’s hair-brained explanation and decided to tackle the repair myself. I can see why they don’t sell the replacement cable nor provide instructions. It was quite an ordeal, but I finally succeeded. I used parachute cord and it all seems to be operating OK again. Unless you just want a season or two of use and/or you have multiple mechanical engineering degrees to repair it, STAY AWAY! You’ve been duly warned!
the umbrella out of the box arrived with a bent spoke and after just 3 openings the bar began to crack at the seam...what a pain to take this all apart and bring back for a replacement!
Sure it look great in the store, but wait till you get it home. First it recommends 140 lbs of sand, and they provide 2 green bags to put the sad in, which are hidden away in the stand. 140lbs don't fit into the 2 bags, so I had to put the reaming sand , left in the bags on top of the stand. Ok, I can live with that. Slight breeze blew the whole thing over. So I went out and bought another 140 lbs of sand, the base still moved when the wind blew, and I'm not talking storm winds, just normal winds. Then the metal pipe, which holds the umbrella in the stand, just splits down the middle. ITS MADE OUT OF METAL AND STILL RIPPED IN HALF. This was after 2 months. tried to take it back to sears, and they wouldn't take it because it was over 30 days. Called garden oasis and that part is on back order, wonder why, and they have no idea when it will be in. $300 buck down the drain. So unless you live somewhere where there is no wind, do not buy this!!!!!!
Similar to everyone else I had my umbrella for 13 months and the cord broke. I call the customer service number and they have me send pictures, receipt etc. Only to be t?old that I would need to buy the entire pole and umbrella unit for $149 plus between $79-$99 for shipping plus tax! For a broken cord!
my wife and I recently put in a concrete patio in our back yard. wanted some shade and thought buying a big umbrella would do the trick to block the sun. WE WERE very pleased with our purchase. it was easy to put together and filled the base with 220 lbs of sand (side note: it wasn't too hard filling the two bags with sand that are provided). in no time we were relaxing on the patio with the umbrella up and running THANK YOU!!!!!
This provides fantastic shade. It is a great size and provides shade on all of my patio set. It was easy to set up we added sand to keep it stable.
I got one season out of this umbrella. Like many other reviewers I see, the cable on this umbrella broke leaving me unable to open the umbrella, and who wants an umbrella that won't open? Do yourself a favor and look for something else.
We assembled the umbrella and it was relatively easy; however, the base was a bit clunky. The function of the umbrell is great. It rotates and adjusts nicely.
Great quality and size for this offset umbrella. Assembly was easy!