What happens to my points if I make a return?
Any points you have earned on a purchase from a SHOP YOUR WAY
REWARDS program will be deducted from your account if you return the
merchandise from your purchase.
Some Rewards Partners may not allow returns. You should check
each individual Rewards Partner’s return policy carefully prior to making a
I wrote a review on mysears.com or mykmart.com. When will I see the new Points on my SHOP YOUR WAY REWARDS account?
Your Points will be applied to your account within 30 days of you reaching one of the VIP levels (Silver, Gold, or Platinum).
I'm a member of Craftsman Club , but not MySears or MyKmart. Can I earn Points for writing reviews or earning recognition badges?
Unfortunately, not at this time.
Can I earn Points at a Kmart Pharmacy?
Yes, you can. You can earn 500 Points with every qualified prescription you fill or refill at a Kmart Pharmacy.
Qualifying prescriptions exclude prescriptions paid for in whole or in part by state and/or federal healthcare programs and prescriptions purchased in AL, AR, MA, NJ, and NY, controlled substances prescriptions in LA, sales taxes, and other fees.
You'll be awarded Points quarterly (timing is subject to change). Points are not valid to redeem on any prescription purchase. Members earn Points on qualifying purchases (subject to full program terms).
Offers are available only for SHOP YOUR WAY REWARDS Members with a valid email address or mobile phone number in their Member profile. Points earned by non-prescription purchases may take up to 7 – 10 days to appear in your account.
Qualifying purchases exclude sales taxes and other fees. To be eligible to earn Bonus Points, you must maintain a valid email address in your account and remain opted in to receive promotional emails from Sears Holdings and its affiliates.
Do I earn Points on layaways?
Yes, just make sure you provide your SHOP YOUR WAY REWARDS information during the initial layaway contract.
Any earned Points (Base or Bonus) will appear after the completion of the final layaway payment.
How do I start earning SHOP YOUR WAY REWARDS Points? Do I have to activate my account?
Sears cardholders with Citibank-issued cards can earn Points from SHOP YOUR WAY REWARDS once the SHOP YOUR WAY REWARDS Membership is activatedhere
You must activate the Membership to earn and redeem Points and become a Bonus Member.
I have multiple SHOP YOUR WAY REWARDS Memberships – how can I merge my accounts?
To merge accounts, contact the Member Care Center at firstname.lastname@example.org, or by phone at 1-800-991-8708 for further assistance.
How do I change my account information?
Find your Personal Info page by clicking on your user name at the top right corner of the screen, then click “Edit Settings” on the drop down menu. On the left column, you will see “Personal Info.”
If you wish to update Account settings such as your e-mail address, password, or contact information, click on “Account” in the left column and follow the prompts for editing this information.
For any additional information not listed on the Personal Info & Account pages, please contact the Member Care Center at email@example.com, or by phone at 1-800-991-8708.
How can I add points from a previous purchase?
You can retrieve missing Points from the home page by clicking on
on your name at the top right
corner of the page, then on “Account & Order
History.” Below your past activity you will see a link for the Retrieve
Missing Points form.
Missing Points can also be added with the help of a Customer Service Representative. For assistance, please contact the Member Care Center at firstname.lastname@example.org, or by phone at 1-800-991-87081-800-991-8708.
If you recently purchased something and didn't get points for it, you have up to 30 days from the date of your purchase to request the missing Points.
Can I apply rewards points to my layaway?
Points cannot be redeemed on layaway purchases; however, they can be earned on layaway purchases after the final payment.
I lost my card; how do I get a replacement card?
You don’t need a ShopYourWay card to enjoy the full benefits of Membership.
Earn rewards in store by providing your phone number or e-mail address to the sales associate. If you prefer the convenience of a card, you can print one by clicking on your user name and then on “Edit Settings” on the drop down menu. From there, click on “Rewards” in the left menu and click on “Print your membership card.”
Smartphone users can also download the ShopYourWay app from the AppStore or Google Play Store.
How do the Sweeps work?
While every Sweeps has unique steps to enter, Bonus
Membership is always an entry requirement.
To become a Bonus Member, log into your shopyourway.com
account, click on your user name at the top right of your home page click “Account & Order History”, click “More” and then on
“Settings” in the drop down menu.
Look for REWARDS in the left menu bar, select the
“Send Bonus Offers to My Email” and you’re officially a SHOP YOUR WAY REWARDS
To view all contests and their individual requirements, visit the Sweeps App. Good luck!