Service man had to be called, making grinding noise, ratchet noise, and still slow. Sears service man told me he works on these all the time, and this is what he did to my 1 year old machine. Replaced the actuator, belt, and put lock tight on the nut holding the pulley to the motor, and tightened the nut full tight. It had worked loose, not as bad as some he told me. The plastic cover had some belt residue on it from the belt slipping. The actuator was not fully engaging and had the ratchet sound I heard. The grinding noise was also from the actuator and belt assembly pulley gear slipping. Great for a less than one year old machine. Runs fine now, still takes too long to wash a load. In looking under the machine, its cheap, low quality and Sears should look into dropping this line. Its still JUNK. Only time will tell if I get my money's worth. Do yourself a favor and buy another machine, even a Kenmore, but a better model. Right now, I would give it a very low ONE STAR.