I Don't Understand the Complaints
After reading the manual, this washer has done nothing I would not expect. Unlike many similar items, the manual is very straightforward and easy to understand with a logical layout. All you need to know to start a load with the installed washer is printed on the underside of the lid. However, to avoid concerns about noises and perceived moments of the washer doing nothing, I highly recommend you read the manual.
Yes, it takes a bit of time to sense the load. This is normal operation and native to this kind of washer (automatic load sizing). Yes, it makes clicks and whirs and starts and stops (It senses the load size while dry, then it wets the clothes; shuffles them until they settle to the bottom; then it re-senses and adds water as needed. This ensures you only use the amount of water you need.).
It takes about as long to wash a load as my old GE did. I suspect that is the result of the washer determining the precise amount of water, instead of wasting time and water based on my guess.
It gets the clothes just as clean as my previous washers.
With regard to the noise level, perhaps some are having unrealistic expectations for a washer in this price range. There are other higher-end washers that are virtually whisper quiet, but you pay for insulation and engineering design to make it that way. If noise level is a real concern for you, you should look to spend at least a couple hundred more. That said, this one is quieter than my previous washers (an ancient Kenmore and then a GE).
My only concern was having to use "HE / High Effeciency" detergent. I have had problems with allergic reactions to many detergents, so over the years, I've managed to find a select few that do not cause me problems. I feared I'd have to start my search all over again in the "HE" realm. To my relief, my usual powder detergent, "Ultra Gain Original" contained the "HE" label. It turns out, I'd been using HE detergent all along with my previous, non-HE, washers.
Given there is no traditional agitator, I would imagine it is easier to mis-load the washer. The instructions clearly indicate to, "Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate; when loaded, the center of the washplate should be visible." I would imagine many first-time users view the absence of a traditional agitator was an invitation to overload the tub. You simply cannot put any more clothes in this 3.8 cu. ft. washer than you can in a traditional style 3.8 cu. ft. washer.
If you follow the simple instructions (which may deviate from the way you are accustomed) that are printed on the underside of the lid, you should have at least as good a wash as with any traditional washer.
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