I am one of those extensive product review research type people. I was looking to replace an old GE dishwasher. The major product review authorities pointed generally at the Bosch line, LG etc. Kenmore was usually listed but not until the middle of the pack. I went to look at the various dishwashers at the ususal major chain stores, including Sears. The Kenmore Elite line is as good or better than the "recommended" brands. It is also the only one I found with the new 360 degree wash technology. This is revolutionary technology. I fully expect the other major manufacturers will catch on and upgrade their wash systems to this as well.
I have always found Sears to be very good for customer satisfaction. In additon to the normal warranty, Sears offers an extended comprehensive in home repair warranty on the dishwasher for a very reasonable price which I purchased.
I beleive in the old adage of "Don't tell me...Show me". Well, I have run the unit multiple times and I am not just satisfied, I am extremely happily impressed with how clean and spotless the dishes and flatware come out. Especially glasses and stemware. Hats off to Sears for not putting profit ahead of quality, service and reliability.
We received this unit two weeks ago now. It has not worked since it was installed. The sevice man that came out was excellent and did what he could on the first pass. Three parts were required initially, two of which were significant. Once they were received and subsequently installed another part was discoverd to be faulty. It could not have been determined intially as the controller board would have had to work for it to be diagnosed. Waiting for installation and maybe it will begin to work. It was a heavily discounted floor model but still should have worked.
The unit sprung a leak after 17 months, 2 weeks latter and $131.00 , its running but will it break down again? Saw hundreds of complaints about the hose clamp being faulty but no one is stepping up to fix the known defect
I purchased this dishwasher to replace a very noisy dishwasher that I had purchased 3 years prior. Installation was easy and the first run, I could not believe how super quiet it was, since it is HE (high efficient) the cleaning cycle takes very long, but there is a 1 hour express wash. I was very happy with the cleaning ability. 1 year after purchase I had a problem with it not draining properly, this was fixed quickly by Sears Service Tech. Last month the roller guides for the top rack broke or popped off, we found part of the roller guide and tried to fix it but every time we pull it out it drops down to the first rack unless we pull out slowly and have 2nd set of hands to keep it in the track. This dishwasher is no longer available, I will be calling the parts department today to try and order new guides. I will update review later when parts are received.
I've had this dishwasher for about 3 years and it's had three failures, now the "F4E1" error code others have complained of. Sears can't send someone for weeks - a real pain in the butt. I won't by Kenmore (or Whirlpool which is who makes it) again.
It looks awesome in my sister's kitchen and cleans dishes very well. It was easy to install, replacing an old leaky dishwasher. I've no issues with quality and hope it will last.
The reason this is discounted from the $1600 we paid in 2011 is that it is a piece of junk. The first thing to go wrong was the top rack. Now after two years the dishwasher leaks intermittently from below the door. We have been in an ongoing saga with Sears techs for nearly three months and it is still not fixed. The maintenance agreement is not worth the paper it's written on as despite the fact we have had 4 visits they are now telling me it's because I use finish **** that does not have HE on the bottle. I told the tech that HE detergent is for washing machines and even called Finish to verify that no dish washing detergents have HE on them! The tech then backtracked and said he must have been confused! don't buy anything from Sears and don't ever think that buying their master maintenance agreement is a worthwhile thing. We are ready to give up and buy a cheap dishwasher from ********** as this situation is beyond belief .
I've owned this DW for 9 months and like it a lot. When it is operating I can't even hardly hear it until it goes into the drain cycle and even then it's super quiet. It cleans very good. The only thing in my opinion that it is lacking (like most of them available) is an interior light. My old GE Monogram DW had a light and I really miss it! Most all other kitchen appliances have lights - why don't medium priced DW's?
This machine cleans so well and I can't believe how quiet it is. The adjustable rack is awesome as I use alot of pots and pans when cooking so it makes a great way to help get them clean
What a PLEASURE it is to again have Kenmore dishwasher that does a great job. The Turbo-Zone option is super - so far, it has handled every stuck on mess we've thrown at it. And the glassware comes out sparkling. Also, this is the quietest dishwasher we've ever owned. When the installers ran the new Kenmore Elite to test it, I couldn't really tell is was even running - the installer had to note that it was, in-fact, on.
We'll see how it does over the long-haul, but if it's like our other Kenmore appliances (washer, dryer, fridge at 20+ years), we should get many years of trouble-free use.
Update Jan 2014 - wow - poor quality, not like old Kenmores. We are waiting three months for a new front panel, and since model no longer available, they can't replace the unit. Look elsewhere than Kemore or Whilrpool.
bought our dw in Nov 2012 (stainless steel conversion for updating the kitchen) Our old whirlpool dishwasher worked fine, just wanted to treat ourselves.............Mainly my husband takes care of the kitchen & he does not like electronic stuff, nor does he like to make waves.
I had noticed for the last several weeks that the dishwasher was not draining entirely when completed. I cleaned the filter (who puts a filter in a dishwasher anyway?) I was just hitting the drain button and shutting the door. The kitchen started to stink so I was hunting around for the culprit and found it is the dishwasher, still not draining. I pushed a button to see what came on in the read out. nothing. So then I tried to run the short cycle, that button did not even work! I asked my husband and he confirmed he was having problems, but thought it was him not the dishwasher.
I just ran a cycle and it makes a peculiar noise. Ok that's it, called repair. dropped my call twice. Sent me to a third party recall phone center- not sure why- so then I got on these reviews while trying to make an appointment. I am stunned to see that this dw has not been recalled. Apparently Sears does not read these or take them to heart at least. ok so service finally answered, this is the 17th, they will be out feb 3, really, maybe my warranty will run out before I get this all resolved. I think I will just book an appt every two weeks, I am scared I blew $800 pus repairs. I called my sales associate and she is getting a service man out tomorrow am. finally someone who cares
This machine dropped dead after 16 months of service. It blew a clamp which sprayed water out the front of the machine onto our hardwood floors which then went through the ceiling into our lower level. As it turns out, this small clamp failure caused $800+ in repairs. As it also turns out, this is a habitual problem for this model that Sears has known about yet continued to sell. I've been a loyal Sears customer, but not anymore.
I have had my Kenmore Elite for about 2 years. In the first month on retaining clip for one of the pivoting racks broke off while the dishwasher was on and subsequently melted. This was a minor annoyance, but the dishwasher still functioned as it should, short of being able to really use this one part properly.. No big deal. A few months later another plastic part fell off and melted. I have no idea what part this was. To this day I have no idea what it was.
About 5 months ago one wheel from the bottom rack flew off for no reason. Turns out the plastic retaining clips broke. Not a part you every touch, but it broke anyway.. About a month ago the plastic retaining clips for the upper rack broke. This is a part that you can't even see, because it's behind the metal rail. Upon further inspection EVERY SINGLE plastic part is white in color (it came in Dark Gray) and appears to be very brittle. I don't give this dishwasher more than another 2 years before every major plastic component needs to be replaced. I contacted sears regarding this issue, not to have them pay for repairs, because I knew that wasn't happening, but to bring it to their attention. To inform them that they're using an inferior plastic in their Elite branded dishwashers. The representative showed little concern and was eager to get off the phone. This is my very last Kenmore appliance.. It's very unfortunate too, because I just bought my Kenmore elite Gas range a little over a year ago.. :( I wish I would have waited so I could have given them less money..
In short, avoid these dishwashers. They are whisper quiet, but will fall apart..
Stick with other brands. Samsung makes a great product as does whirlpool and maytag.. (avoid GE as well, they fall apart quickly as well)..
it washes fine but I have replaced the top drawer brackets 4 times in the first year of owning this. I tried to get service to replace but they scared me telling me it probably wouldn't be covered and I would have to pay for the service call if it was abuse. So for $20 I'll just order and replace myself. it's a major issue with this dishwasher.
Bought this dishwasher on 12/26/2012. I has since broken twice. The first time was on 12/17/2013 (less than one year after purchase). The hose to the recirculation pump came off. This resulting in damaging my wood floor. Checking the Internet, this is a common problem with Kenmore elite dishwashers. In fact, they have a special kit to make the repair. The kit took 10 ten days to arrive. The dishwasher was repair on 1/2/2014. We used it once, then a new issue arose. The dishwasher is flashing an error code (F4E1) and will not function. This too seems to be a common issue according to the Internet. Sears repair service indicates my dishwasher is now out of warranty and will not be able to dispatch a technician until the 16th. This dishwasher cost me over $800. If someone wants to know my opinion of Kenmore Elite dishwashers, I would not recommend it. Also, I think Sears repair service is not very good. And, I am getting the run around from their Warranty dept about the floor.
I've owned this dishwasher for 2 years now and every year, like clock work, around the anniversary of my purchase I have had to order replacement brackets for the upper drawer because the little (cheap) plastic tongs that hold the rollers on the basket break off and the wheels fall off, making it impossible to use to upper drawer. I'm about to go and order another pair of brackets (one for each side) now but I thought that I would let the rest of the world know about this flaw so that you don't have to deal with this same problem, year after year.
It would be a great dishwasher if the internal parts were not made so shoddily/cheaply. Do yourself a favor stay away from this model and all of the other similar models.
I bought this dishwasher in 2010 for over $1200 from Sears. The main computer panel has broken, both racks have broken, it has stopped draining, and various electronic buttons have been stuck in the "on" position. I've had Sears repair people come out to my house at least 3 times a year since I bought it and I had to buy the extended warranty because it will clearly never work as intended. I look forward to buying a new dishwasher some where else. I won't be buying Kenmore brands or anything from Sears again. Please don't make the $1200 mistake I made.
Purchased on 3/12/12.
We love that it is very quiet and that it has a water saving feature.
1 - Broke down in four months on 7/2/12 with error message F4E1 and when we pulled it out we found that it had leaked all over the sub-floor. the repair person tightened the pump clamp.
2 - mysterious intermittent problem that we noticed within 2 months that we had machine. It didn't always happen but we would start it up and within 20 minutes, before the soap has been dispensed, it would drain and turned itself off. It showed no error messages--it would simply decide to stop running and drain. We called the repair person out on 7/13/13 and they replaced the control panel and it has not had the problem since (today's date 11/11/13). The part took 1-1/2 months to come in. Good thing the machine was still operating while we waited.
3 - while visiting, the repair person checked for diagnostic errors and he asked us if we noticed if the dishes were not getting as clean as when it was new. It was true that the top rack did not seem to get as clean anymore for some time. they said that the diagnostics were indicating that the sensor on the diverter that sends the water to the different levels was not working properly. that was replaced and the dishes came clean again.
4 - i would recommend before the 1 year warranty is expired to have a repair person out to run the diagnostic codes. our repair person ran the codes to trouble shoot one problem and also discovered other subtle problems that allowed the dishwasher to still function but not optimally. I would have someone out to read the diagnostic codes again before the two year parts warranty expires. It will cost $75 for the visit but it is worth it to replace some defective parts under the 2 year parts warantee. Parts seem to run around $300.00 each. Our parts bill would have been $700.00
5 - on 9/9/13 the wheels on the top rack came out of their tracks and the plastic one wheel broke when we attempted to put the wheels back on the track. We had to order a new one.
6 - maybe it is like this on all machines, but we learned that we needed to have hot enough water and if using "natural dishsoap" extra soap needs to be added to do a good job.
This was an $800 washer and it does not clean all that well, though I did extensive research on consumer reports. Now after 2 years of ownership it is broken more than it works. A new circuit board will cost almost more to fix than a new unit. One would think that a circuit board would be built to last more than 2 years???
Do not waste your money buying this high end product because you are going to need to buy an extended annual warranty any way. I say buy something cheaper and get the warranty. Over time the $$ out of pocket will be in your favor when you look at the cost of repairs.
I used to think you got what you paid for and invested in better quality products. Too bad manufacturers no longer stand by their products and this is not the case.
Sears had better sit up and take notice because customers are not going to put up with this very long. Elite had better stand for top of the line every feature included not POS. Found out unit doesn't have a built in food disposer. Not going to pull yucky filters out to clean once a month period. Not going to risk a clogged filter causing poor cleaning. Dishwashers, including bottom of the line contractor grade units have had food disposers standard for the last 20+ years. No excuse or reason to eliminate it. After all I am not going to remove the sink disposal for a strainer anytime soon.
Then I read the other poor reliability reviews. Thanks, you saved me a headache. The poor cleaning I would guess is from the screens needing to be puled out and cleaned. Back it went in a hurry.
The plus side is I got a no-hassle refund and then got a highly review rated Maytag with a food disposer built in. Sad it wasn't a Kenmore brand at Sears, but, that is Sears's fault for allowing this POS to wear a Elite badge...