I am one of those extensive product review research type people. I was looking to replace an old GE dishwasher. The major product review authorities pointed generally at the Bosch line, LG etc. Kenmore was usually listed but not until the middle of the pack. I went to look at the various dishwashers at the ususal major chain stores, including Sears. The Kenmore Elite line is as good or better than the "recommended" brands. It is also the only one I found with the new 360 degree wash technology. This is revolutionary technology. I fully expect the other major manufacturers will catch on and upgrade their wash systems to this as well.
I have always found Sears to be very good for customer satisfaction. In additon to the normal warranty, Sears offers an extended comprehensive in home repair warranty on the dishwasher for a very reasonable price which I purchased.
I beleive in the old adage of "Don't tell me...Show me". Well, I have run the unit multiple times and I am not just satisfied, I am extremely happily impressed with how clean and spotless the dishes and flatware come out. Especially glasses and stemware. Hats off to Sears for not putting profit ahead of quality, service and reliability.
We received this unit two weeks ago now. It has not worked since it was installed. The sevice man that came out was excellent and did what he could on the first pass. Three parts were required initially, two of which were significant. Once they were received and subsequently installed another part was discoverd to be faulty. It could not have been determined intially as the controller board would have had to work for it to be diagnosed. Waiting for installation and maybe it will begin to work. It was a heavily discounted floor model but still should have worked.
The unit sprung a leak after 17 months, 2 weeks latter and $131.00 , its running but will it break down again? Saw hundreds of complaints about the hose clamp being faulty but no one is stepping up to fix the known defect
I purchased this dishwasher to replace a very noisy dishwasher that I had purchased 3 years prior. Installation was easy and the first run, I could not believe how super quiet it was, since it is HE (high efficient) the cleaning cycle takes very long, but there is a 1 hour express wash. I was very happy with the cleaning ability. 1 year after purchase I had a problem with it not draining properly, this was fixed quickly by Sears Service Tech. Last month the roller guides for the top rack broke or popped off, we found part of the roller guide and tried to fix it but every time we pull it out it drops down to the first rack unless we pull out slowly and have 2nd set of hands to keep it in the track. This dishwasher is no longer available, I will be calling the parts department today to try and order new guides. I will update review later when parts are received.
I've had this dishwasher for about 3 years and it's had three failures, now the "F4E1" error code others have complained of. Sears can't send someone for weeks - a real pain in the butt. I won't by Kenmore (or Whirlpool which is who makes it) again.
It looks awesome in my sister's kitchen and cleans dishes very well. It was easy to install, replacing an old leaky dishwasher. I've no issues with quality and hope it will last.
The reason this is discounted from the $1600 we paid in 2011 is that it is a piece of junk. The first thing to go wrong was the top rack. Now after two years the dishwasher leaks intermittently from below the door. We have been in an ongoing saga with Sears techs for nearly three months and it is still not fixed. The maintenance agreement is not worth the paper it's written on as despite the fact we have had 4 visits they are now telling me it's because I use finish **** that does not have HE on the bottle. I told the tech that HE detergent is for washing machines and even called Finish to verify that no dish washing detergents have HE on them! The tech then backtracked and said he must have been confused! don't buy anything from Sears and don't ever think that buying their master maintenance agreement is a worthwhile thing. We are ready to give up and buy a cheap dishwasher from ********** as this situation is beyond belief .
I've owned this DW for 9 months and like it a lot. When it is operating I can't even hardly hear it until it goes into the drain cycle and even then it's super quiet. It cleans very good. The only thing in my opinion that it is lacking (like most of them available) is an interior light. My old GE Monogram DW had a light and I really miss it! Most all other kitchen appliances have lights - why don't medium priced DW's?
This machine cleans so well and I can't believe how quiet it is. The adjustable rack is awesome as I use alot of pots and pans when cooking so it makes a great way to help get them clean