The two doors on the refrigerator allows you to open the unit partially without opening the entire refrigerator to the warmer room temperature. The two freezer drawers allows you to sort your freezer goods with the top drawer for short time utilization and the bottom drawer for longer term storage. The ice maker is the only thing that has given us trouble.
We've owned this refrigerator for a few years and we've had nothing but problems. In the last year we've called the service team three times because our food has thawed out NO COOLING. each time the service guy comes up looks over the unit and has a lame excuse like dirty coils or clogged system. They purge the system and refill now its broken again and each visit leaves us without a working refrig for at least three days before they can come out. Broken again. I'm sick of this.
The layout is great, is quiet, and overall works well.
But we have to leave the ice maker off because since we first installed it water has dripped down through the icemaker door on the outside of the main door which leaves a white residue. Seems like it would be a minor issue, but trust me, it's rather major when the whole water/ice area is a crusty white color which is very noticeable with the black background.
Freezer drawer would build up ice all around. Was told to pull drawer all the way out and then shut it. Said it needed to be realigned. Worked for about 2weeks till I saw more ice build up. I'd chip it off every few days. Did this for about a year and a half. (Ya, I'm not good at just calling and having it taken care, and do have coverage) finally called and had repair guy come. He said he needed to replace all kinds of parts. Doors, panels, gasket etc. parts on order for 2 months and sears called me to say it could be more time and unsure how long. Sears will let me get a new fridge to replace. So not sure what I'll be getting.
I bought this refrigerator in March 2014. While I love the looks and layout of the refrigerator, I find it runs extremely noisy. Even when opening the doors or drawers for just a second, it will go through a series of different annoying noises. The noises will kick in every few minutes even if the refrigerator stays closed and can be heard throughout my entire first floor. Definitely not something I bargained for. My old 20-year Kenmore was way quieter than this. I don't what to do about it. The Service Dept. was of no help. I hate this refrigerator because of the noise it makes and am about ready at time to kick it. For that much money I should be able to expect better.
Love the refrigerator, fits tons of food, freezer is easy to keep organized. Ice Cube bin is on the door and doesn't take up room in the refrigerator. Best of all was the speedy delivery, set-up and removal of the old refrigerator.
The Kenmore Elite 31.0 cu. ft. Dual Freezer French Door Bottom freezer is extremely well made and energy efficient. I enjoy the many features and the storage space is amazing for the size. They did a great job designing this outstanding refrigerator.
I simply LOVE my refrigerator! It provides me with the space I need and lots of options for storing food and beverages!
Very nice fridge, however..... I only paid $1799. at Sears 4 months ago. If you buy this fridge you will like it alot. I do!
There is a lot of room in this refrigerator and I love the dual-freezer. I previously owned a side by side and things would get lost in the freezer. With the two drawers I can organize the items such as in the bottom drawer meat on one side and veggies on the other and the top drawer extra ice, fruit and ice-cream.
It was too big for our space. I loved the double drawer at the bottom and the look and finish of the refrigerator, but it had to be returned. The depth of it is one of the largest and it stuck out about 6 inches from out counters so it looked unsightly. Otherwise, great refrigerator and when we purchased it, it was on sale 35% off.
We could not be happier!! Absolutely love the two drawers. Adjustable shelves are great. Huge capacity thanks to smart design. Crisper keeps things at their best much longer. Fantastic how easy to move for regular cleaning -really great rollers so feels like it doesn't weigh anything. Just can't say enough good things.
When we first got the refrigerator we loved it. The space is amazing and it was so quiet. But after 9 months the freezer stopped working. Now 6 weeks later I still have the refrigerator sitting in my kitchen. I had 2 service calls where the guy just didn't show up. What I found most interesting was the customer service team who politely argued with me when I told them it was after 4pm at my location and they kept insisting it was only 1 pm. I think I know where I live and what the time. Long story short, even with the escalation team this issue has not been resolved. The sale associate at the Sears location in Rockaway, NJ didn't seem to think not having a working refrigerator for 6 weeks was a big deal and was very rude to us.
Needless to say I am so very disappointed.
I thought this was an excellent refrigerator. It has plenty of room, great look, quiet and good ice maker. However, after three weeks a foul smell was coming from the bottom of the refrigerator. Ultimately, you could smell it as soon as you come in the kitchen. On-line reviews show the same complaints, but the company has no remedy. I was lucky the smell started early, so I could return it. Others indicate it started a year or so into ownership. Beware.
Our original side by side refrigerator lasted 13 years and we are hoping this one will also do as well. The only problem we have experienced with this is the ice maker clogs up if not used daily. We used crushed once and it appeared to left the unused crushed in the trap and it did not melt so when we attempted to use it no ice came out. Upon investigation we cleared the trap which was also on the bucket when we removed it that the ice went all over the floor. A mess but nothing a towel doesn't pick up. The storage is great and we are able to quickly see all items needed for the meal. Would recommend this to all just be careful with ice.
It has all the features and specs, but when it comes time to use it, just seems to leave you wanting. I have had mine for a year, and am already on my second service call. The ice gets stuck from time to time, and now the lever for ice/water gets stuck on a few extra seconds when you push it, leading to ice and water on the floor. There are constantly water spots on the stainless steel, so I spend more time polishing than expected, and oh by the way, magnets do not really stick to it, so there are no pictures or kids drawing to cover the "mess". The freezer drawers were a big draw, but anything sticking up slightly prevents them from closing. Space inside is also odd. Coming from a side by side, I still have not adjusted after a year of use. There is not enough vertical space for tall items, so we set some shelves higher, still have a tight fit, and can only half use the others. The Kenmore Elite brand does little to cover this is just an LG made refrigerator. I recommend with hesitation: if you have a French door or Stainless Steel already, you know what you are in for.
We purchased this refrigerator, the Elite Dishwasher, Range, Wall Oven and Microwave! Great products. I love them all. Easy to clean and easy to keep clean. I will never go back to the freezer on top again. We love our Kenmore Elite Products!
Our fridge was delivered 3 days ago and we're loving it so far. Lots of space and the organization makes since. Love the double drawer freezer so my food isn't all stacked up on each other.
Large capacity, adjustable shelves and two drawer freezer make this better than the competitors. Not inexpensive but comparable in price to other competitors.
Had this mod for 2 plus years. Flawless, great ice maker. Could not be happier. Replace a CRAPPY samsung that was 3 yrs old and could not be repaired. REALLY? Spend the monies this is worth it.