I got this after my 10 year old Kenmore practically melted in front of me and, being from Europe, I was scouring the web to upgrade to a front loader, BUT after a lot of research it turned out that many front loaders develop mold and your laundry can become stinky. Also my laundry space (on the second floor, hardwood to boot) only allowed me to have a top loader, which is known to have much less vibration than a front loader. I do laundry every couple of days, and I love that this machine is energy efficient, pretty quiet, has a nice display with great options (like handwash/wool and sanitizing) and you can see your laundry get washed, which my two little kids LOVE.
After I bought it and had it installed, it only took two weeks before the display stopped doing its pretty sounds as it gets started, not a real reason for me to call a tech, but annoying enough to only give it 4 out of 5 stars. Otherwise this machine works great, cleans our stuff very well, has a HUGE capacity and uses much less water than my old machine.
Great design, but HUGE disappointment in reliability. Fortunately we purchased the extended warranty with this expensive washer, because we sure have needed it! Within 2 months of purchase the machine failed to go into 'spin' cycle, and this initiated a series of service calls that has continued for two years now. Each service visit yielded a 'fix' for a few days, followed by the recurring problem. My only salvation is that we kept our old Maytag washer in the basement and use it when the Kenmore is out of service. The jury is still out on the success of the latest stab at repair, last week.
Sears would not, and still has not authorized a replacement of the unit, even though parts and labor provided to date easily exceed the price of a replacement washer. If the current repair fails I will be calling the consumer protection agency, since I seem to have a 'lemon.'
The aggravation of being forced to live with such a lemon of a $1000 washer far outweighs the benefits of its many features - fantastic capacity, numerous wash modes, water efficiency and energy efficiency.
If Sears had replaced it on the second failure my review might have been more positive. Next time I will shop for a different brand.
I bought this in September of 2012. I have to get it repaired because it won't complete a load. I spent $1000. The last one I got was about $300 and lasted much longer.
I owned this machine maybe 5 years. Paid a lot of money thinking I have to be getting a good product. WRONG. Spent more money on repairs over the years than I actually paid for the washer. Third time it quit, I, decided to call it quits. Don't waste your money.
Bought a Sears Kenmore Elite 2011 washer and dryer for our new home. In just over two years we have a lot of rust all around the bleach dispenser and the finish is coming off. Also rust all along the edge of the inner lip of the washer. It looks horrible and is obviously a defect in materials. After calling Sears warranty department and being transferred 4 times, I was told it was covered, then it wasn't covered, then it was and finally that it wasn't and that they wouldn't do anything about it. For all the money we spent for the washer and dryer and "extended" warranty I will never buy anything from Sears again!
The control board had to be replaced every single year for 3 years. This time I'm not replacing the board; it's not worth it anymore. I'm getting another washer altogether.
This is such a waste of money and time!!!
this is the best washer ever. i love the "my cycle" setting. I run a clean cycle about once every few weeks to keep the mildew smell out. dont leave your clean clothes in the washer overnight or you will have mega smell. sometimes clothes need to be untangled after a higher speed spin.
Cleanest freshest laundry I have ever had.
Hands down, this is the best washer that I have ever owned! I've heard complaints that the new HE machines just don't have enough water to clean well, but this machines covers everything you put in it with water. Absolutely NO complaints! Love the Sanitize feature. Always use it on bedding. Just an example, I have put in a KS feather blanket, set of KS sheets along with 3 sets of pillow cases and this machines cleans them all at the same time without any issues. I recommend this machine with no reservations. I have owned this machine for just over a year now and I've never looked back to my (old fashioned) top load machine.
We bought this machine 1 year and 1 month ago. We will NEVER purchase another product from Sears. No matter how you load it, this machine goes off balance continually. We have done everything Sears has suggested. Still problematic. We do have the warranty and believe me we use it!
This is a terrible washing machine. First, it does not wash clothes well. And they are completely tangled up after washing. I wish we did not buy this machine 18 months ago. The machine broke (coupling snapped, no longer "agitates"). Called Sears. Repair man came and said it will be another week til he can order parts. What? Sears does not carry Kenmore parts? (It doesn't have Kenmore parts in it. It is LG or GE?) Very disappointed. Washer is a piece of junkl