8 found this review helpful
Great washing machine, huge capacity, expensive
I got this after my 10 year old Kenmore practically melted in front of me and, being from Europe, I was scouring the web to upgrade to a front loader, BUT after a lot of research it turned out that many front loaders develop mold and your laundry can become stinky. Also my laundry space (on the second floor, hardwood to boot) only allowed me to have a top loader, which is known to have much less vibration than a front loader. I do laundry every couple of days, and I love that this machine is energy efficient, pretty quiet, has a nice display with great options (like handwash/wool and sanitizing) and you can see your laundry get washed, which my two little kids LOVE.
After I bought it and had it installed, it only took two weeks before the display stopped doing its pretty sounds as it gets started, not a real reason for me to call a tech, but annoying enough to only give it 4 out of 5 stars. Otherwise this machine works great, cleans our stuff very well, has a HUGE capacity and uses much less water than my old machine.
13 found this review helpful
Kenmore Elite 5.2 cu. ft. Top-Load Washer
Great design, but HUGE disappointment in reliability. Fortunately we purchased the extended warranty with this expensive washer, because we sure have needed it! Within 2 months of purchase the machine failed to go into 'spin' cycle, and this initiated a series of service calls that has continued for two years now. Each service visit yielded a 'fix' for a few days, followed by the recurring problem. My only salvation is that we kept our old Maytag washer in the basement and use it when the Kenmore is out of service. The jury is still out on the success of the latest stab at repair, last week.
Sears would not, and still has not authorized a replacement of the unit, even though parts and labor provided to date easily exceed the price of a replacement washer. If the current repair fails I will be calling the consumer protection agency, since I seem to have a 'lemon.'
The aggravation of being forced to live with such a lemon of a $1000 washer far outweighs the benefits of its many features - fantastic capacity, numerous wash modes, water efficiency and energy efficiency.
If Sears had replaced it on the second failure my review might have been more positive. Next time I will shop for a different brand.