<span>I barely review any products and was always a fan of Kenmore Elite. After reading all the reviews and faulty pumps, I couldn't believe that Kenmore would be still selling that item. But I figured it's probably an easy fix that some people happen not to use the product properly. </span>
<span>Once I picked up my unit - I connected the hose just like the manual said - all the way to red line, I turned the unit ON and was waiting for the pump to kick in. After few days, my humidity level in the basement dropped from 75 to 45% - running on Auto mode and I could easily monitor the situation being upstairs. </span>
<span>Finally, today the bucket got FULL and guess what - E3 code on the screens, which means water isn't being drained properly. I turned the unit OFF and back ON - the pump started to run, but no water coming out - just like lots of you told me. All I had to do, was pull on that white hose slightly and the water starts to run properly. I guess that hose was just a little to deep. If you buy that unit - I recommend to fill up the bucket all the way first and make sure once the pump kicks in - the water comes out. If not - play with that hose - there is nothing wrong with a pump initially.</span>
<span>After all, once I set up the unit properly - I simply LOVE IT! It's very quiet, it looks good, it can be monitored remotely and it keeps my basement dry - I haven't seen it as dry ever before. Thanks Sears and Kenmore!</span>
<span>P.S.: 1/4 inch hose for drain pump is included with a unit, no need to purchase it separately.</span>
I needed to reduce the humidity level of the first floor of the house that was hovering around 55% based on a marine hygrometer. I borrowed a friends dehumidifier (from a competitors brand), a 50 pint unit and ran it for 3-4 days. it immediately worked and the humidity was reduced to around 40%. I chose to purchase the Elite 70 due to it's advertised features, remote readout and especially 70 pint performance. After 4 days of running it does not break the 50% humidity level, that's only a 5% reduction and does not approach the 40% target recommended by health experts. This result was running it both in Auto and Continuous mode which should result in about 40% or less humidity level. I also had to prime the pump several times and ended up manually emptying the bucket. The 50 pint competitor unit clearly extracted at least 50% more water than the Elite 70. I am returning the unit today.
The only thing good about this unit is that it is quiet. I have owned this unit since July 2011 and it ran fine until I went to start using it in May of 2012 when in ran for 2 days straight and not a drop of water came out. I took it in to Sears for warranty repair (unit still looked new) and they replaced the 2 coils and recharged it, they also severely scratched, gouged and got some kind of adhesive all over the black control panel but it did work until now. Once again it ran for 2 days and not a drop of water, I am not going to pay to have this piece of **** fixed so it is getting trashed and I will never buy another Kenmore dehumidifier. I had a Kenmore unit that I bought in 1988 that lasted 10 years but since then I have not exceeded 2 years on anybodies dehumidifier; 4 have been Sears units. My advice is buy the cheapest one you can and plan on replacing it every year or two. I am now looking at one that is not made in CHINA that has a full 5 year warranty on it.
It's been years since I was last compelled to right a review, but this product can't keep me silent. Thank goodness I purchased it with a 5 year extended warranty! On my 4th one. Pump stopped working on two of them, another started making such a racket in the basement that we could hear it on the second floor, and the latest will not drain through any of the three methods, just dumps water onto the floor. Been on the phone twice with Sears service this time around, and twice they have disconnected the call. Not the Sears, and Sears products of old. The Kenmore Dehumidifier this one replaced was over twenty years old.
The unit works well, but came with defective parts which are still not shipped to me.
I keep it in the basement, so I love the remote and the built-in Pump.
The pump lasted 13 months which is one month past the warranty time. Didn't use it continuously either. You are better off buying a cheaper dehumidifier without a pump and buying an external pump. Most of them are good for over 5 years.
Good for damp basements
wonderful easy to set up- easy to control great monitor system
Nice unit, but hose connector broke in 2 weeks. Plastic junk. Also, if you don't push it and then pull it, get ready to have a leak. When the hose is not installed properly (and again, you have to push and then pull) the unit fills up and spits water!!!!
GREAT dehumidifier. You can use bucket-hose-gravity. You dont have to punch hole in back which makes it permanent. You change or move easily. Remote helps you see if full in another position in house. I have bought 2 for myself and 1 for friend. Worth the price.
I am on my second one of these Kenmore Elite Dehumidifiers. I returned the first one twice to be repaired, it leaked on the floor. After the second repair, it did the same thing, leaked all over the floor. The pump works and it wasn't overflowing, it just wasn't makeing it to the tank. The store manager was very nice and replaced the unit with a new one, it worked fine for a few months, now it is leaking on the floor just like the last one. I will be returning this unit also. And I will be requesting a full refund! Wish me luck!
This is a really great dehumidifier! I really like the water pump and the bucket which has antibacteria properties!
I have bought 3 of these models, 2 a year ago and 1 earlier this year, 2012, for workshops, garages and storage unit. They have all worked flawlessly. It is important to keep filter clean, install discharge hose properly and test with full bucket, realize the pump activates when bucket is full and does not empty 100%, this is in the manual. I am a believer in dehumidifiers and have come to learn industry wide they are an unreliable long-term home appliance, so I have purchased and renewed Sear's best in-home maintenance plan. I have other units dating back to 2004, one eventually was replaced this year by Sears ($250 value) because it became unfixable and the 2nd 2004 unit was just recalled and I was given $150 credit toward a new one. I have stuck with Sears dehumidifiers with maintenance plans and I believe it has been worthwhile.
<p>The pump stopped working after 4 days. Now I drain it using the gravity hose. Good unit otherwise, but don't pay the extra $100 for the pump. I think that the hose is too small of a diameter. Can get clogged easily. The gravity hose is a garden hose, perfect size!</p> <p> </p>
<p>Unit works great except for the automatic pump feature which fails to work 50% of the time and one of the key features why I bought this unit. I will return it and hope that the replacement works better. From other reviews I have read there is an obvious engineering or "QC" issue with the automatic pump feature which is a shame as the unit itself really does a great job. </p>
<p>I purchased as I do many items form Sears, this has been one that has let me down, purchased in Aug 2010, had to send it to the repair servce via Sears in Sept 2011, no warranaty and now again In Sept 2012...I am not sure why, but one year and done....Wish I knew how to keep a 329.00 item running for more than a year?</p>