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KitchenAid

KitchenAid KECD867XSS 36" Electric Downdraft Cooktop

Item# 02224553000P | Model# KECD867XSS | Added on October 21, 2010 | Seller: Sears.com
KitchenAid KECD867XSS 36" Electric Downdraft Cooktop
$1,393.99
$1,549.99
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Description Specifications
The KitchenAid 36" Electric Downdraft Cooktop Drags Odors Away
The KitchenAid Electric Downdraft Cooktop will transform your island or peninsula into a sleek station. Five radiant elements allow you to perform every kind of cooking operation, from a simmer to a boil. The warming zone keeps items warm while everyone is sitting down.
The flat surface makes it easy to clean. As far as keeping your air clean, the unique downward draft ventilation system captures smoke and other odors to keep your kitchen smelling fresh. An added safety feature is the hot surface indicator.

  • Integrated into the KitchenAid Electric Downdraft Cooktop are state-of-the-art features for the most discerning chefs
  • Features a ceramic glass surface and edges without crevices and cracks, so it’s easy to clean
  • The 7 inch warming zone allows you to keep cooked foods warm until they are ready to be served
  • The downdraft ventilation system includes a three-speed fan to capture and minimize smoke and cooking odors
  • Approximate dimensions: 35.5" W x 18.43" H x 22" D
  • 1-year limited warranty
This product comes with:
Owner's Manual (1)
Ratings & Reviews

Overall Rating:

Average
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Most Helpful Review:

Criticism
By avila540
December 29th, 2010
Kitchen Aid electric cooktop

Do not purchase this cooktop! It looks clean, easy to use and has a downdraft feature, but in the 6 months that we have owned it--we have had more issues with it. After waiting six weeks for it to arrive, we had our first issue with the cooktop a few months later. The smaller of the dual burners stopped working. After contacting Sears, a technician came out to replace the burner element on the smaller burner. The day after Christmas, as I was cleaning the cooktop, I noticed a hairline crack that ran the length of the unit-- starting at the same burner that was recently repaired...coincidence? I immediately called Sears who told me that I needed to contact Kitchen Aid now because the warranty is through them (buy the warranty through Sears!). Kitchen Aid sent a company out to inspect the unit (2nd time now) -- the cooktop glass needs to be replaced now. Kitchen Aid refused to replace the entire unit...even though it was the second time the unit needed to be serviced. In fact, their policy is to repair -- not replace, apparently "defective" is not a word their vocabulary. Oh and I am not supposed to use the cooktop until the glass is replaced...which could be 2 -3 weeks...they don't have the replacement glass in stock. After speaking with the customer service representative at Kitchen Aid and his manager...I barely got anywhere - for my inconvenience, they are willing to extend my warranty for another year-- big deal! Of course they do not take into effect the 3 days I needed to take (and will need to take) off of work to let the repairmen fix this unit. I don't even want this unit now -- too many problems. Save yourself this headache...buy from a company that cares about its products and its customers.

43 found this review helpful
Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.
UNHAPPYTOTALY

DON'T BUY IT

|

FIRST TIME WE USED IT SCRATCHED. TOOK FOR EVER TO GET IT RETURNED.

September 2nd, 2015 via sears.com
1 of 1 found this review helpful.
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DEBBIE-BLANCHETTE

SCRATCHES EASILY

|

USED IT ONE TIME AND IT LEFT 4 MARKS THAT WON'T WASH OFF. SCRATHED AND SPLATER SPOT AFTER ONLY ONE USE. TERRABLE!

August 13th, 2015 via sears.com
0 of 0 found this review helpful.
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My2centsForFree

Not in the Market BUT

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I did not buy this and felt the need to say that I never would buy a product so poorly designed. It has the warming burner in the front! Anyone with a lick of sense would put the warmer at the back with a useful cooking burner in the front. That's all...very poor design! I would have given it only 1 star but felt it deserved more for the fact that it is pleasing to the eye and may work very well (which I have no way to judge).

July 3rd, 2013 via sears.com
5 of 8 found this review helpful.
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avila540

Kitchen Aid electric cooktop

|

Do not purchase this cooktop! It looks clean, easy to use and has a downdraft feature, but in the 6 months that we have owned it--we have had more issues with it. After waiting six weeks for it to arrive, we had our first issue with the cooktop a few months later. The smaller of the dual burners stopped working. After contacting Sears, a technician came out to replace the burner element on the smaller burner. The day after Christmas, as I was cleaning the cooktop, I noticed a hairline crack that ran the length of the unit-- starting at the same burner that was recently repaired...coincidence? I immediately called Sears who told me that I needed to contact Kitchen Aid now because the warranty is through them (buy the warranty through Sears!). Kitchen Aid sent a company out to inspect the unit (2nd time now) -- the cooktop glass needs to be replaced now. Kitchen Aid refused to replace the entire unit...even though it was the second time the unit needed to be serviced. In fact, their policy is to repair -- not replace, apparently "defective" is not a word their vocabulary. Oh and I am not supposed to use the cooktop until the glass is replaced...which could be 2 -3 weeks...they don't have the replacement glass in stock. After speaking with the customer service representative at Kitchen Aid and his manager...I barely got anywhere - for my inconvenience, they are willing to extend my warranty for another year-- big deal! Of course they do not take into effect the 3 days I needed to take (and will need to take) off of work to let the repairmen fix this unit. I don't even want this unit now -- too many problems. Save yourself this headache...buy from a company that cares about its products and its customers.

December 29th, 2010 via sears.com
43 of 43 found this review helpful.
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