found this review helpful
It's the best patio set I've had yet
This was the most I have ever paid for a patio set, but I was willing to do so this time around instead of replacing another cheaper set every year or two.
The seat cushions are very comfortable. The dining table will require a shim under one of the legs since it does not lay flat, but it's nothing major to worry about. The biggest problem I had with this set was the seat cushions and a few of the pieces when I was building the set.
Several of the seat cushions included were actually the wrong ones. This also happened with a few of the chair pieces. I called the toll free number and they shipped replacements out free of charge. Only problem was everything was on back order and I had to wait about 6-8 weeks. When they arrived, they were still the incorrect replacements. The customer service center said the warehouse must have the wrong items on the shelves and she was going to send a complaint to them to get their act together. Once the next shipment arrived, I finally had all the right pieces.
During storage of the cushions, something spilled on one of them and was ruined. This set has a 10 yr warranty. i called and a replacement was sent. Again, I had to wait about 8-10 weeks for it to arrive, but it got here and it was replaced and shipped free.
When putting together the arms and legs, I found that most of the pieces matched the screw holes, but some did not. If you have more than one person putting it together, you might be able to get them to fit by using some pressure. Mine did go together.
I would recommend taking the ceramic tiles, cushions and table indoors during high wind days. This will ensure that you keep from losing or damaging your cushions and table. The table is very light weight once the tiles are removed.
So far, the wicker style has held up ok. Also, be sure to read the instructions well when putting together the swivel chairs. The base can go on two different ways. Of course one way will be the wrong way and the rocking mechanism will not work correctly and may cause damage to the unit or break completely. It may also create a very unsafe condition when in use if it is not installed the right way.
I liked this set so much, I also purchased 2 chaise chairs, 2 reclining rockers, coffee table and a loveseat.
found this review helpful
We bought this set for my parents and one chair snapped within a few months of owning it. After a year two other chairs snapped at the base. This has become a safety issue because three times now, my family who weighs anywhere from 100 lbs to 180 has now fallen to the ground while in the chair when it snapped. The table still looks good after 2 years of owning it and so do the cushions. However, the cushions flatten as soon as you sit on them....there isn't much of a cushion!