2 found this review helpful
It's the best patio set I've had yet
This was the most I have ever paid for a patio set, but I was willing to do so this time around instead of replacing another cheaper set every year or two.
The seat cushions are very comfortable. The dining table will require a shim under one of the legs since it does not lay flat, but it's nothing major to worry about. The biggest problem I had with this set was the seat cushions and a few of the pieces when I was building the set.
Several of the seat cushions included were actually the wrong ones. This also happened with a few of the chair pieces. I called the toll free number and they shipped replacements out free of charge. Only problem was everything was on back order and I had to wait about 6-8 weeks. When they arrived, they were still the incorrect replacements. The customer service center said the warehouse must have the wrong items on the shelves and she was going to send a complaint to them to get their act together. Once the next shipment arrived, I finally had all the right pieces.
During storage of the cushions, something spilled on one of them and was ruined. This set has a 10 yr warranty. i called and a replacement was sent. Again, I had to wait about 8-10 weeks for it to arrive, but it got here and it was replaced and shipped free.
When putting together the arms and legs, I found that most of the pieces matched the screw holes, but some did not. If you have more than one person putting it together, you might be able to get them to fit by using some pressure. Mine did go together.
I would recommend taking the ceramic tiles, cushions and table indoors during high wind days. This will ensure that you keep from losing or damaging your cushions and table. The table is very light weight once the tiles are removed.
So far, the wicker style has held up ok. Also, be sure to read the instructions well when putting together the swivel chairs. The base can go on two different ways. Of course one way will be the wrong way and the rocking mechanism will not work correctly and may cause damage to the unit or break completely. It may also create a very unsafe condition when in use if it is not installed the right way.
I liked this set so much, I also purchased 2 chaise chairs, 2 reclining rockers, coffee table and a loveseat.
1 found this review helpful
Great looking set, if I can ever get all the pieces undamaged
Let me start off by saying that this is really a great looking set. In addition to the Dining set, we also purchased the 4 piece conversation set and the 3 piece Bistro Set. I purchased the set back in March and I am still waiting to receive a set that has been undamaged. The first set had initial problems. Instead of sending me 4 side chairs and two swivels, they sent me mix-matched pieces for 3 side chairs and 1 1/2 swivel chairs. The tabletop itself has drop-in rectangles where the tiles fit into. One of the rectangles was about 1/16" too small therefore none of the tiles fit in the one hole. I contacted BJI and they were very nice. Told me they would send out a replacement table top and chair pieces. After waiting 2 weeks (because it comes from China), the chair parts were good, but it looks like a fork lift was dropped on the table - completely damaged. Called Sears and they arranged to send out new table. New table arrived in one week with scratches, knicks, dings, etc. Not the kind of quality I'd expect from a $1000 + table set.
To make a long story short, I have now been delivered 6 new tables and they have all been defective. Everyone has had some sort of scratches, dents, paint chipping off, etc. Each time they sent one, it was supposed to be inspected at the Warehouse, however, the warehouse people must not care or cannot read English to understand what "inspect" means. I am now waiting on a call back from the Store Manager to find oout when my 7th table will be delivered. I've attached a few pictures of some of the damaged tables. On Sears' behalf, they had no control over the damage to the second table as that was obviously done with a fork truck during shipping.
I would have sent the table back already if it wasn't for the fact that we bought the other two matching sets. If I didn't have these problems, it would be 4 stars. They set is attractive and comfortable. Only time will tell about the durability. If you do order, be sure to inspect upon delivery.