I purchased this elliptical about 6 months ago. I had the machine set up by Sears. I had not used an elliptical before so this was an experiment. The machine has functioned well. I've had no issue with the mechanics. However, the batteries drain quickly. The display is supposed to turn off on its own but it doesn't. There is no off switch. Anyone know how to turn it off besides pulling the batteries? Next time I'd buy a machine that plugs into an electrical wall socket.
PLAIN AND SIMPLE THIS ELLIPTICAL MACHINE IS A PIECE OF JUNK! It squeaks horribly loud and wobbles from side to side. I missed the 90 day dealine to return it and now I'm stuck with it because the 5 year warranty is only on the frame and I would have to pay for the technician to come out and fix it....THE WORST PURCHASE EVER!
I bought my elliptical on clearance and it was a store model..probably the biggest mistake. Within a few weeks, It had a horrible squeak to it and Sears had to come out and check it out. It seems to have noises on and off...I've had a few plastic pieces that kept falling off so I finally left them off. It drains batteries quick so make sure you purchase an adapter battery cord for it. But mostly, what makes me the most disappointed is that it stops changing gears sometimes for 2 weeks to a month at a time and will be stuck in a lower gear. That makes it impossible to use the workout modes on it. I guess if you just need to move your body and somewhat work your heart it is ok, but to me, even $375.00 is a chunk of change for junk. Unfortunately, I didn't purchase a warranty because I was splurging on the purchase anyways...My next one will not be a Proform.
I have had a number of repairs on this machine. I've had to have the console replaced once, the upper body legs numerous times, as well as the cosmetic covers as well. Thankfully I bought Sears Master Protection plan for this which has turned out to be necessary given the quality of this machine.
Lower left horizontal piece has broken four times, exact same spot.
I submitted a product review after the third break, it was not approved. The statement on this page says that "we have passed along your Service comments to our customer service team". If that happened, they never contacted me about it.
I don't want my money back. I don't want a trade-in value. I don't expect to hear from Sears Customer Service. I am very, very, very disappointed with the quality of a product sold by Sears. I expected more.
Lower left horizontal piece has broken four times, exact same spot. When it works, we use it about 4 times a week for 20 minutes each time. After second break\replacement, I asked Sears Customer Support for either my money back, or credit towards some other equipment. They refused to do either, quoted the Lemon Law to me, said that until it breaks 4 times, they won't do anything but keep replacing the same part (we have paid for maintenance). I didn't ask about the Lemon Law, they quoted it to me. I will never buy something this expensive from Sears again. I have a photo of the busted piece, would upload it here if I could.
Within 6 months, this elliptical became very squeaky. I disassembled it to grease and oil it, but this did not help. In its current state we have to wear headphones turned up very loud to mask the sound, though that does not shield the rest of the household. We will be replacing it soon.
It is not as sturdy as a gym level elliptical, but I knew I couldn't afford the gym level one. It is creaky and makes noises even though we oiled it. But it is a good machine for the price and we use it every day.
The bottom line on the 395 E is that it works and gives you the kind of workout you'd expect. The downside is the quality. The swing arms didn't fit symmetrically and get loose after every use. I have just learned to keep the allen wrench handy in order to tighten them. Other than that, it works fine.
I bought the AC adapter, without which this is really quite useless. It's become so much more useful after I bought the adapter.
Resistance is ample. There are no programs, but I wouldn't really use them even if they did have them. Using this is very different from a treadmill, where you would were forced to run at a certain speed. Here, if you don't maintain speed, it will slow down instantly. So maintaining speed is completely your responsibility.
Works out the upper thighs far more than a treadmill. It's also a whole lot easier on the lower back and the knees. Ever since I bought it, I haven't used the treadmill.
I can't enjoy my workout because the noise bothers the ppl I live with its so frustrating sears has came out numerous time to oil it i even bought and equipment Matt to no avail it even failing apart I hope to buy a well build treadmill next
The elliptical is great but when I purchased it we got it home and opened it to find it was cracked. Went back to Sears and got another one with no problem but when we opened this one it was fine but we realized it was packed totally different then the first one we purchased which means they sold us a product that was returned by someone else and it was damaged. Now Sears is 18 miles from my house and having to take a truck to get it was not only a waste of time going there and back twice but the amount of gas used because this product was large. Please do not sell returned broken products, it really makes me want to buy my stuff elsewhere.
Worked great at first, but after 7-8 months of use, flywheel bearings were trashed. In other words, critical wear points are poorly engineered. Cost for replacement flywheel ($500) was more than the bike itself. If you must buy this trainer, be sure to also buy (and factor into cost) an Extended Coverage Plan. Also, unit does NOT come standard with an electrical plug. You have to pay another $50 for that. Otherwise, you're stuck using the bike with batteries that drain very quickly and that you have to pull out just to turn the bike off! I have other ProForm equipment I'm happy with. Sadly, this was not the case with the 395E.