Pro-Series 22ft x 52in Frame Pool Set

Fun but Major hassles!!

Bought this pool so we could have fun at our own house, first pool arrived with a hole in the seam. Waited 3 weeks for a replacement, installed replacement liner, one of the legs of the pool bent. Every single T is cracked and rusting at the welds. Tried to call the company Polygroup, you have to wait on hold for over 60 min each time to get a live body and then they tell you your warranty is over so there is nothing they can do. 700.00 for a pool that was used tops 3 mos!!

love this pool

bought this pool in the 20ft round , enjoyed it all summer sturdy and great size for my 10 grandkids, only complaint is that it needs more than one drain site, we have decided to store it for the winter,

ProSeries 22FT X 52IN Frame Pool Set

Same here! We had such good luck with the smaller size pools. We  Bought this peace of junk. Three of the poles bent completely (like bending a straw!!!) Thankful the kids didn't get hurt!! Called  customer service very nice...after 45 minutes the told me the poles would be shipped as soon as they were in stock.  That was May 25th....we have not received anything!!  We had to drain the pool, fix it ourself, the pump went out instanly..the ladder was broke and even the net to skim with was broke.  We now have over a thousand dollars in this to make it usable.  Very disappointed that K-mart would sell such low quality item.  Please check reviews before purchasing. 

Maintanance Surprise

Purchased this pool on line and recieved pool only to our dismay that the Installation instructions require that this pool be disassembled and stored whenever the temperature falls below 32 degrees and nothing was in any of the sales literature stating this important feature. I needed a pool that will be able to be winterized and this style does not fit that requirement. When I went back to see if I could locate anywhere that it stated this there was nothing online and then I noticed that the price had dropped and due to the policies guidelines I was unable to get the price adjusted for the new sale price. I will be returning this item and mainly due to the fact that I was unaware of the winter maintanance requirement and that I was unable to get the  price adjustment.

ProSeries 22FT x 52IN Frame Pool Set

We had such good luck with our smaller Intex pool that we decided to buy a larger one. That was a big mistake! Before we could get enough water in it to start the pump going, one of the horizontal support beams bent out! We ordered parts from Intex only to be sent the wrong parts. Now we are facing draining the pool to fix it! What a joke! Would not recommend this pool to anyone!

poles

The poles are not steady or strong. Are water was only half way when 4 poles started to bend. Now its been 2 weeks and the company is still back order on the poles, not good. Not a happy family.

pro series deluxe frame pool

this is by far the worst purchase i have ever made the company polygroup is the worst company to deal with in terms of getting anyone on the phone and then hearing their solution to the problem which was absolutely no help what so ever. i would not recommend this pool to my worst enemy. the only light i had was with kmart the place i purchased the pool they truly do stand behind what they sell in their stores. i will be returning this awful mistake i purchased never to purchase anything like it again. if you are considering this pool i suggest looking at all the reviews and really taking them at face value

Poor quality parts

Purchased the pool, put it together according to all instructions, filled it up and almost immediatley all poles started to bend. Customer service is horrible. No answer. Informed Sears, took pool back, bascially rolled up. (box destroyed). DO NOT BUY

hole in the liner of our brand new pool

After our pool was half filled we noticed a hole in the seam at the bottom had a hole. After being on hold for half an hour waiting for the customer service to answer the phone. Maunfacturer gave us the royal run around in trying to get a new liner. We cannot use the pool until they send us a new liner. They told me they have rules for return and would not even bend or help out their customer, I hope we eventually will get to use of the pool we paid for. I was extremely disapponted in this manufaturer.

Liner Seams split and the replacement cost is prohibitive

This product is wonderfully easy to assemble but only has a 90 day guarantee. I paid $600 for the pool and after 90 days the liner split at the seem. I would not have minded having to purchase another liner, but you have to go direct to the manufacturer, Intexcorp.com and they want to charge $450 for the liner. I will replace my pool, But Intex lost me for life as a customer.

Pro Series Pool Set was great until the pump died after 3 mths!

After 3 months of use the pump quit working. We tried calling the customer service number, but they said the number has changed and we would receive a text with the new number, but never got anything. Could not find any way to order a new pumpm, even on their website. Not sure what our options are or how to find new parts! Checked lots of pool supply places but the Skimmerplus filter system is different than other pools, so can't find anything that will work to replace it. Feeling frustrated.  We are willing to pay for a new pump, but can't find one.

Easy set up... ground needs to be VERY level!!!!

Pro Series 22ftx52in Pool Set.Great pool

Easy to set up,Great pool for the amt of money you wil spend.If you have any probs with the pool Pro Series customer service,Will make it right for you.After we had set your pool up and it was filled we found a leak,Called customer service and thay sent out a new pool liner.If kmart has the pool you buy in stock thay will replace it.When thetime comes to buy a new pool,Pro Series will be the one i will buy.Money will spent.