24X52 pro series above ground pool
The pool was easy to setup! It took me and my husband about 3 hours total and we're senor citizens. It took 36 hours to fill and after 4 days with our grandkids using it slightly, we noticed one of the leg posts was bent/buckled. We called the manufacture, General Foam Plastics and ask what to do. They gave us two options, one to take it back, and two; they would send us another leg. Two huge guys delivered the pool box the pool but don't think this should have happened. The only saving and moving it was not an option for us, so we opted for the new leg to be sent. We were also advised to drain the pool immediately as it cause further damage to the pool and or liner. (All 12,200 gallons plus chemicals) I asked about the possibly of adjacent legs being stressed and the representative agreed so he sending us 4 legs. We really like grace is that we purchased the pool through Sears and they have been a reparable company over the years. Time will tell, but needless to say we wouldn't recommend this pool to anyone else.
6/18/11 After receiving more 3 legs & leg caps., we reinstalled the pool. After 36 hours and 12,200 gallons, we decovered the same condition was happening. ( warped/bent/ leg posts & broken leg caps ) We called the manufacture and asked for our money back and they referred us to SEARS. After 2 hours, going through the telephone prompts and reps, we found the right person and arranged for SEARS pickup and refund. They were very courteous, once we found the right number & person. I explained that we had to destroy the box in order to get the pool out of it . They said they would send a message to the trucking company.
We will buy another pool, but it will probably be an INTEX. We have read many good reviews on them. Good luck !!!
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