I see that you have been provided advice on how to pick up your order. For Kmart I would recommend going to the Customer Service counter. For Sears I would recommend going to the Merchandise Pickup area, and use the kiosk to request your order. For both Kmart and Sears bring your "Ready for Pickup" email, photo ID and payment method with you. If you have not received your Pick up confirmation email, you may want to contact our Online Customer Care Center at 1-800-366-3028 for an update on your order.