Thank you for your question.
I am sorry you are having a problem with your washer. Without a model number, I am not sure what washer you have. I will give you information on our most common washer. I suspect the problem with the washer is a broken motor coupler. The coupler links the motor to the transmission instead of using a belt. When the coupler breaks, the washer will not agitate or spin and often will make an unusual noise. To verify the problem, I recommend starting the washer in a wash cycle. After the washer fills, check to see if the washer is agitating. If it is not, the motor coupler is likely the cause. The part number for the coupler is 285753A and can be ordered from our website
Sears Parts Direct
I have found a video that will give you more confidence in repairing the washer yourself. Please click here to watch the
I hope this is helpful.
If you need further assistance please reply below with a model number and mode details. .
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:
Sears Home Services
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by Mark T