Thank you for contacting SearsPartsDirect.com with your question about your Kenmore Elite Washer. I am so sorry to hear the softener dispenser is not working. I know what a huge difference softener makes in the feel of the clothes. I will be happy to help you with.
Before you replace the valve, I recommend cleaning the inlet hose screens to see if they are clogged with debris from the water supply. For safety reasons, start by unplugging the washer from the outlet. Next you will want to move the washer far enough away from the wall so that you an work behind it. Be careful not to pull it out so far that you disconnect the inlet and drain hoses.
Turn off the water supply to the inlet valve. Next you will want to disconnect the inlet water hoses. I recommend having a towel on the floor and a bucket handy as some water will come out of the hoses when you disconnect them. Take the screen out of the water inlet hose. You may need needle-nose pliers to pull it out of the end of the hose. Brush out any dirt. If you see a calcified build up, you can remove that by soaking the screen in a solution of water and vinegar. I recommend you also remove the softener dispenser and clean out any debris in it and the connector hose. Disconnect the inlet water hoses from the wall and run water through them at the kitchen sink to see if there is debris inside the hose. If you are unable to dislodge a clog, replace the hose. (The hoses should be replaced every five years.) I have included the link for the inlet hoses for you.
Water Inlet Hoses
Reinsert the screens and the dispenser, then reverse the above process. If there was a lot of debris in the screen, then you likely have the same build up in the pump and the drain hose. To clean the machine I recommend you run it through a cycle with Affresh Washer Cleaner. (Do not put clothes in the washer during the cleaning cycle.) I have included the link for the cleaner for you.
Affresh Washer Cleaner
If cleaning the screens and the dispenser do not resolve the issue, then the next step would be to replace the valve itself. I have included the link to order that also.
Water Inlet Valve for Kenmore Elite Washer Model 11027087600.
If you are not comfortable completing this repair yourself, you can have a Sears technician complete the repair for you. To set up service please go to
or call 1-800-469-4663. I hope this answers your questions. If I can be of further assistance please respond to this thread. Thank you for choosing Sears, we appreciate your business.