When it comes to diagnosing the error with the washer can be challenging. I have taken the time to rese4arch on the website and have came across similar information towards your issue. While you are waiting for a detailed reply from an expert I have attached the links below. If you do decide to have a technician diagnose and make repairs, an option is to visit Sears Home Services and use the handy scheduler,which I have also added the link below. Hope this helps!