Sears makes every effort to make customers happy when it comes to a return or an exchange of an item. The store prefers that items are in the original package and with the original receipt, but it will try to satisfy the requests of customers. There are three different time frames that items can be returned. These are 90, 60 and 30 days. Most items fall into the 90 day return category. Appliances, home and garden, and most of the floor care products are within 60 days. Electronics and computers should be returned in 30 days. If there is any damage to the product, the customer needs to make the store aware of this. Some items require a 15% restocking fee. Certain items can only be exchanged instead of refunded, and these include electronics. If a receipt is not with the item, a refund will not be given, but an exchange could be made.
Please let me know if I can be of further assistance to you. It's absolutely FREE and I can help you get some amazing deals, and some coupons that will also save you money!
New clients receive a welcome email with a coupon for $5 back in points on your next $25 purchase at Sears or Kmart.
All you have to do is click this link: syw.co/mariacastro
then click on the "Become a Client" orange button and we are ready to go!
I look forward to being your Personal Shopper!