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Why won't my GE dishwasher dispense detergent/soap properly?

I have a GE Profile dishwasher model number PDW9900L00BB. The smart dispenser is not dispensing detergent. The detergent dispenser is full of water. The dispenser valve is clear of debris. The dishwasher works fine when detergent is manually supplied.

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Dishwashers , Building Supplies
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5 Answers from these members:
Lyle W
Hello Jim. I looked in the manual for this dishwasher but I did not see a procedure for flushing or emptying the smart dispenser. I added a link for the manual below this response. You may be able to get by with using up the detergent that you have in the dispenser and then refill it with the new detergent. If you need more help, let us know.
by Lyle W Earned 2,989 community points in Dishwashers
April 17th, 2012
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Manage My Life
Hello. I have a PDW8900NBB and i would like to switch to using a enzyme detergent. What buttons do i press to flush out all my old detergent so i can refill it with the new enzyme detergent.

Thanks for your help
jim
by Manage My Life
April 16th, 2012
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Lyle W
Hello Denise. Reply with the full model number of your GE dishwasher and we will try to provide you with some instructions.
by Lyle W Earned 2,989 community points in Dishwashers
August 25th, 2011
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Manage My Life
I need to run the purge the smart dispenser on my ge dishwasher and tried to follow you instructions, unfortunately my top contols don't have and "add heat" button. I have a temp boost, but I tried that and it didn't work. Any suggestions?
by Manage My Life
June 15th, 2011
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Lyle W
Only liquid or gel automatic dishwashing detergent can be used in the bulk dispenser. If I understood the detail of your question correctly, you indicated that your bulk dispenser tank was full of water. If you have water in this tank, it would need to be purged and liquid or gel detergent added to use the smart dispenser.

Follow these steps to purge the dispenser:

Make sure that the

Pre-wash, Added Heat and Heated Dry

LEDs are off.

Press

Heated Dry

and

the DOWN ARROW

keys together for 3 seconds. All LEDs will illuminate.

Press

Added Heat

and

the UP ARROW

key together for 3 seconds. The

Anti-bacterial

LED will illuminate.

Press the

Start

key one timer.

Press

Normal Wash

and make sure that

Pre-wash, Added Heat and Heated Dry

LEDs are off.

Press the

Start

key. The dishwasher will run a complete cycle without the main motor running. The dispenser pump will run instead of the circulation pump to purge the dispenser tank. The cycle is complete when the clean light illuminates. This should take about 60 minutes.

Open the door. The system is purged and ready to fill with detergent.

Be careful not to mix liquid dishwasher detergents containing chlorine (like Cascade Pure Rinse Formula) and a liquid dishwasher detergent containing enzymes (like Cascade Complete). When this happens, the chlorine destroys the enzymes resulting in poor wash performance. Refer to the labels of the liquid detergents that you use for this information. Combining these two types of liquid dishwasher detergent also causes the two liquids to coagulate and buildup around the level sensor. This can prevent the level sensor from working properly.

If this information does not help, resubmit your question with additional details for more help with this detergent dispenser problem.
by Lyle W Earned 2,989 community points in Dishwashers
April 15th, 2008
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