Manage My Life

Why won't my GE dishwasher dispense detergent/soap properly?

by Manage My Life Last activity date:
April 15th, 2008

I have a GE Profile dishwasher model number PDW9900L00BB. The smart dispenser is not dispensing detergent. The detergent dispenser is full of water. The dispenser valve is clear of debris. The dishwasher works fine when detergent is manually supplied.

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Dishwashers , Building Supplies
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Answers (5)
Lyle W
Only liquid or gel automatic dishwashing detergent can be used in the bulk dispenser. If I understood the detail of your question correctly, you indicated that your bulk dispenser tank was full of water. If you have water in this tank, it would need to be purged and liquid or gel detergent added to use the smart dispenser.

Follow these steps to purge the dispenser:

Make sure that the

Pre-wash, Added Heat and Heated Dry

LEDs are off.

Press

Heated Dry

and

the DOWN ARROW

keys together for 3 seconds. All LEDs will illuminate.

Press

Added Heat

and

the UP ARROW

key together for 3 seconds. The

Anti-bacterial

LED will illuminate.

Press the

Start

key one timer.

Press

Normal Wash

and make sure that

Pre-wash, Added Heat and Heated Dry

LEDs are off.

Press the

Start

key. The dishwasher will run a complete cycle without the main motor running. The dispenser pump will run instead of the circulation pump to purge the dispenser tank. The cycle is complete when the clean light illuminates. This should take about 60 minutes.

Open the door. The system is purged and ready to fill with detergent.

Be careful not to mix liquid dishwasher detergents containing chlorine (like Cascade Pure Rinse Formula) and a liquid dishwasher detergent containing enzymes (like Cascade Complete). When this happens, the chlorine destroys the enzymes resulting in poor wash performance. Refer to the labels of the liquid detergents that you use for this information. Combining these two types of liquid dishwasher detergent also causes the two liquids to coagulate and buildup around the level sensor. This can prevent the level sensor from working properly.

If this information does not help, resubmit your question with additional details for more help with this detergent dispenser problem.
by Lyle W | Earned 283 community points in Dishwashers |
April 15th, 2008
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