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Why is my fabric softener dispenser not working on my Kenmore front load washer?

I have a Kenmore front load washer model number 417.44102300. The fabric softener is not draining out of the automatic dispenser during the wash cycles. It does not appear to be clogged. I need to know what could be causing this problem.

Kenmore , Washers
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1 Answer from this member:
Manage My Life
Usually on this model of washer the problem is going to be the dispenser water valve. The dispenser water valve is the device that provides fresh water to fill into the fabric softener dispenser & flush out the fabric softener during one of the cycles. If the water valve has gone bad this would cause the problem your having. You can pull the dispenser drawer completely out & take it over to the sink to clean it out & also fill the fabric dispenser section with water to see if it drains out correctly. If it does this would indicate a problem with the dispenser water valve. Be sure both the hot & cold water supply is turned on & working. Also be sure if you are using the real thick type fabric softener to dilute it with water first. If it is still giving you problems after making these checks I would recommend having the dispenser water valve replaced.
by Manage My Life
June 30th, 2008
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