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Can the turntable shaft be replaced that melted inside my microwave?

I bought this Kenmore Elite microwave model 721.64282 in 2006 at Sears. The center piece inside that makes the glass tray rotate melted and smoked a lot during use. The glass plate won't be able to rotate, but I haven't tried to use it. Is the melted mounting part vital for the use? Can it be fixed?

Kenmore , Microwaves , Appliances
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1 Answer from this member:
Joey S
If you are speaking of the turntable shaft (key#3012); it can removed and replaced. The shaft generally should be removable from inside the oven cavity by lifting or gently prying it up. If it will not lift up and off; then the turntable motor with shaft will need to removed from under the microwave. This type of repair should be performed by a technician unless you feel confident in making and completing the repair yourself. The turntable shaft connects the turntable motor shaft to the glass tray in order to make it rotate. The turntable motor (key#3009) may have been damaged if it will not rotate. The turntable motor is part #2B72754E and the turntable shaft is part #4370W1A009A.

The glass tray rotates in order for the food to heat up evenly. It can be used with out the tray turning but it will likely not heat the food evenly.

I recommend calling a service technician to repair your microwave turntable motor.
by Joey S Earned 113,887 community points in Kenmore
September 2nd, 2009
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