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What do I need to permanently fix the oven door handle on my Kenmore range that keeps falling off?

I have a Kenmore range model 790.96123407. The screws barely reach the handle and the oven door handle falls off all the time. It has been that way since I bought it. It is so bad now that the door separates and the front half crashes to the floor. I don't want replacement parts. I want to know what parts to order that will improve the problem.

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Kenmore , Ranges , Wall Ovens , Appliances
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18 Answers from these members:
Lyle W
To fix this problem permanently, you can order the door handle kit part 5304458312 from the

Sears PartsDirect

website. This kit has revised parts and is not just the same handle and screws. This kit will have a new door handle with two longer screws and an instruction sheet. This should fix your oven door handle problem permanently.
by Lyle W Earned 3,497 community points in Kenmore
November 2nd, 2009
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Manage My Life
I have the exact same problem.... so what you are teling us is that Kemore/Sears made a deffective product and has now revised it, and we need to pay more money to have a door on our range that doesn't fall apart. You would think that you would notify all your customers of this dangerously defective range and provide a technician and parts installed free of any charge.
by Manage My Life
September 8th, 2011
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1 votes
Manage My Life
In searching through numerous blogs, it appears that we three are not the only ones who have had this problem. My door handle fell off yesterday. I can see the screw. It appears that it was connected by about 2 threads as it is so short. I called Sears repair and they want $129.00 for a service call to come out and fix something that is their design defect.
by Manage My Life
November 28th, 2011
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Manage My Life
How frustrating to realize that there are so many Sears Kenmore customers with this exact same issue - I have been researching this extensively - this is a safety factor - dangerous. I am so discusted with the non-reaction from Sears. So - I have to spend $120. - $250.00 to fix a design flaw in this range? Sad.-
by Manage My Life
January 21st, 2012
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Manage My Life
I have the same issue as others mentioned here and elsewhere on the web - stainless steel range, and the handle keeps falling off. I agree with others that the screws installed at the factory are just too short! I have retightened it so many times that the handle threads are now stripped.

I called Sears today and they are sending me a new handle with the longer screws without charge. I made one call with five transfers; it took about 1/2 hour all together.

Your best bet seems to be to call Parts and ask for Escalation. At escalation they were able to resolve my issue in less than 5 min.Tell them you have the stainless range with the short handle screws. They have access to info. which specifically states "includes longer screws for stainless model."
by Manage My Life
January 27th, 2012
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Manage My Life
Eric, you are lucky. I got absolutely no where with Sears. I am sitting here with a Kenmore Washer, Dryer, Dishwasher, Refrigerator, Range, Microwave, Upright Freezer plus numerous garden tools. All the appliances were bought for a newly built house. However, after my experience with this range handle, I will never walk into another Sears or K-Mart as long as I live.

I wound up buying a screw at Home Depot that was long enough to hold. The same screw from Sears Parts was about triple the price.
by Manage My Life
January 27th, 2012
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Manage My Life
When Sears announced they were closing numerous stores, I understood why. Their customer service sucks. No one wants to shop there. I know I won't ever shop at a Sears again.
by Manage My Life
January 27th, 2012
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Manage My Life
I have been going through this circle of non-answers - I drove to the parts store, not anywhere near my place - to get the part # noted by Kyle W - it came with 1/2 inch screws! What?! It is the exact same part number - got the handle and little tiny screws - Eric-do you have any phone numbers \ part numbers we can use? Thanks
by Manage My Life
January 27th, 2012
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Manage My Life
The part # they are sending me is

5304458312. I'll let you know if it works when I get it in about a week.

If memory serves me right, she told me the "long" screw length is 2.14"
by Manage My Life
January 28th, 2012
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Manage My Life
Thanks Eric - that's the part # indicated on my invoice....I did notice that on the original handle, the holes the screws go into are slightly off center form where the holes are in the new handle - perhaps that was part of the problem of the screws coming loose. At any rate - can't use the screws they sent. I called the parts store that was informed that the screws don't come with the handle! What a customer service mess.
by Manage My Life
January 29th, 2012
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Manage My Life
Raye, if it is any help, I took the screw up to Lowe's and was able to find a screw there that worked. The best thing about it is that Sears was charging close to $5.00 for their screw. The one from Lowe's was less than a dollar. And it worked.
by Manage My Life
January 29th, 2012
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Lyle W
I was not aware that there were any problems with the screw in that kit that is part 5304458312. I apologize for any problems that were encountered. I am checking with the manufacturer to see if the correct screws are still included for the stainless steel door. I will update this thread once I hear back from the manufacturer.
by Lyle W Earned 3,497 community points in Kenmore
January 30th, 2012
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Lyle W
The manufacturer indicates that the kit should include the handle and two screws that are size 10-14 X 2 1/8". The image below shows what those screws should look like. If you get a kit that is part 5304458312 and it does not have these screws, I recommend that you return or exchange that kit for one that has the correct components.
by Lyle W Earned 3,497 community points in Kenmore
January 30th, 2012
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Manage My Life
I received the new handle with the longer screws as promised and as indicated by Lyle W above - it even includes a note to dispose of the old screws and use the new ones. It went together fine. I'll post if it does fall off again, but the screws seem to have a good hold of it.
by Manage My Life
February 4th, 2012
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Manage My Life
Wow Eric. I'm glad to see that Sears actually sent someone a part. I wound up buying screws at Lowe's as Sears was not helpful at all when I called. All I could get out of them was they would send a repair man for $150 and all parts would be extra. It seems to me with the number of people who are having problems with oven door handles falling off, Sears should just eat the cost. Oh well. Now we know why Sears is having to close down stores. Treat your customers like garbage and they probably won't come back.
by Manage My Life
February 4th, 2012
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Manage My Life
Eric, thank you for the added info...unfortunately I have been treated very much like Meridith, hmmmm - what do we have in common? Driving from way north of Seattle, through downtown just to pick up two screws is not worth anyone's time - so it's off my local Ace or big box hardward store for me. I am so disappointed in Sears. Two measly screws - for an ongoing, wide spread problem. Bad, bad customer service. So sad.
by Manage My Life
February 5th, 2012
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JEFF SAVOIE
Our oven handle falls off of our Kenmore range. It has been doing it for quite some time. I told the wife to call a long time ago. I never wanted a digital range. I do not know if you can buy a range with knobs instead of a digital read out anymore. That's nothing to do with this issue, only the reason I did not do something about it myself earlier. This seems to be quite a popular problem. I can not believe there is not a Bulletin on this. Please advise. I am not paying for a service call. We can not afford it. Model 790 9503 or 9504 by the book. The model number on the stove is not readable. Serial number VF84227611
by JEFF SAVOIE
January 24th, 2014
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0 votes
Brooke Montgomery
Wow! My handle falls off all the time too!! Cheaply made door handle if you ask me. The first time it happened, my husband switched the bottom drawer handle and the oven door handle. Then when that pos started falling off, he then took attached a bolt, one on each side to secure the front to the door. Then he cut a sturdy piece of wood and screwed holes on each side. He then used four bolts, two on each side to keep the handle in place. I painted it black. Works like a charm. Unfortunately, we're selling and I have to buy a stupid $50 plastic handle in order for it to stay with the "decor". So much for function! Oh well, not my problem!
by Brooke Montgomery
October 11th, 2014
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