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How can I fix my Dyson DC07 Animal vacuum cleaner that has plenty of suction and a turning brush but does not pick up anything?

I have a Dyson DC07 Animal vacuum cleaner. While using it as an upright it has plenty of suction and the brush turns. It doesn't pick up anything. I called Dyson and they couldn't understand why it doesn't pick up dirt so they couldn't help me. They wanted me to send it in for service. I'm just worried that I'll send it in and incur a bunch of expenses and they'll say that there's nothing wrong with it.

There is plenty of suction. I turned the unit over and removed the plate that houses the brush. The brush turns with no problem and while it is on I put my hand over the suction tube near the brush and felt plenty of suction. But regardless of the fact that the brush turns and there's suction, the unit simply doesn't pick up ANY dirt. It's supposed to be able to handle pet hair as well. But it leaves EVERYTHING on the floor. Right now the only useful parts are the attachments.

Am I missing something? Any help would be greatly appreciated.

Upright Vacuums , Small Kitchen Appliances
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2 Answers from these members:
Lyle W
Here are some tips that may help you resolve this problem:

Clean the shroud as shown on page 11 of your owner's manual. Here is a link for the owner's manual in case you need it:

Owner's Manual


Clean the lifetime filter thoroughly and dry it completely as shown on pages 12 and 13 of the owner's manual.

Check again for blockages as shown on pages 14 and 15 of your owner's manual.

These steps seem basic but addressing or readdressing these issues may help you resolve this problem. According to your details, it does not sound like you have a major failure in the vacuum cleaner that should need service if the suction is relatively good. Addressing the above issues could increase the performance of the vacuum so that it works properly.

If the above tips don't help then the vacuum will likely need to be serviced.
by Lyle W Earned 3,669 community points in Upright Vacuums
March 10th, 2010
0 votes
Nancy Nangeroni
Here's a helpful video, I had the same problem, the belt was slipping because it was old and loose so the beater bar stopped as soon as it contacted the carpet.
Here's a replacement belt with tools to make the job easier:

by Nancy Nangeroni Earned 8 community points in Small Kitchen Appliances
April 27th
0 votes
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