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Every time I use the Smart Wash cycle the dishwasher stays on wash (for hours) and never finishes. what am I doing wrong?

kenmore ultra wash dishwasher
model no. 665.13744k603
I just had the dishwasher installed Friday and the first load I washed ran for over two hours before I stopped it. Ran a few loads NOT on the smart wash cycle and it ran fine. Now I've tried smart wash again and it ran for over an hour.

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Dishwashers , Kenmore , Appliances
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2 Answers from these members:
Lyle W
Long cycle times on the Smart Wash setting are normal on this model of dishwasher. The image below shows a chart with the average cycle times assuming that your water temperature is about 120 degrees for the dishwasher. As shown below, the asterisk by the cycle time indicates that the cycle time may be longer depending on the temperature of the water entering the dishwasher. It also indicates that the sensor-based cycles (including the Smart Wash cycle) may take several hours due to water temperature and soil level.

You may be able to reduce the cycle times in the Smart Wash setting by adjusting your hot water heater if your hot water temperature is too low. You can check the temperature of the water supplied to the dishwasher by running the hot tap at your kitchen sink for one minute. Fill a glass with the hot water and check the temperature. It should be around 120 degrees. If it is significantly lower than that, you can adjust the hot water heater to raise the temperature. Be careful when adjusting the temperature on the hot water heater so that it is not raised to an unsafe level for home use.

You can also check the water level in the dishwasher. Start a cycle and crack the door open as soon as the filling stops. Open the door fully and observe the water level in the bottom of the tub. It should be within 1/4" to just touching the bottom of the heating element. If it is significantly lower than that, then you may need a plumber or the installer to check the water supply line.

Since the other cycles ran okay, I doubt that you have any problems with water level and water temperature. You may want to use the Normal Wash cycle for most loads.
by Lyle W Earned 2,989 community points in Kenmore
June 16th, 2010
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Manage My Life
Hi, Since you need immediate help you can schedule a service with our Home Service Team at 1800-424-2047 or you can visit our website at SearsHomeService.com I attached the link below. Hope this helps!
by Manage My Life
June 15th, 2010
Answered in 9 hours
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