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Every time I use the Smart Wash cycle the dishwasher stays on wash (for hours) and never finishes. what am I doing wrong?

kenmore ultra wash dishwasher
model no. 665.13744k603
I just had the dishwasher installed Friday and the first load I washed ran for over two hours before I stopped it. Ran a few loads NOT on the smart wash cycle and it ran fine. Now I've tried smart wash again and it ran for over an hour.

Dishwashers , Kenmore , Appliances
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2 Answers from these members:
Manage My Life
by Manage My Life
June 15th, 2010
Answered in 9 hours
0 votes
Lyle W
by Lyle W Earned 136,321 community points in Kenmore
June 16th, 2010
0 votes
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