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Kenmore dryer 417.84052500 has dragging sound as drum rotates.

Hello, I have a Kenmore electric dryer model 417.84052500 which still runs but recently stopped heating and also, as I turn the drum, I hear a bit of a sound like something loose dragging when the drum rotates past a certain point. Focusing on the heating problem, I searched the archives (which was extremely helpful) I tried to follow all your advice and ultimately found I had a bad control thermistor which I then replaced.

Upon starting it back up, again I heard the dragging sound and when I heard the sound, there were bluish electrical sparks coming from roughly where the heating element was located. I immediately unplugged the dryer. Looking in from the rear access panel/vent I can't see anything loose. I'm an engineer who likes tinkering with these things so I'd like to take out the drum and have a look at the heating element before I call in a technician. Do you have any advice? Thanks for your help.

Dryers , Kenmore , Washers
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3 Answers from these members:
afritz afritz
Hey EdPeters, a dryer is very important to a house hold and I know if my dryer were to mess up I would go crazy. A suggestion I have is if you feel that you need help as soon as possible there is the Sears Home Services website where it provides you with trouble shooting and gives you possible answers for why your appliance is not working. Below is a link that I have attached for you if you are interested in visiting the website. Good luck!
by afritz afritz Earned 46,230 community points in Kenmore
June 20th, 2010
Answered in 39 minutes
0 votes
Manage My Life
Thanks Alina, I actually went there earlier today but they don't have an open slot for 10 days which is part of why I was asking for help here to see if there is something that frequently comes loose, or a bearing that could be a problem, that I could be checking out on my own. Thanks for the idea though.
by Manage My Life
June 20th, 2010
Answered in 48 minutes
0 votes
Fred M
You seem to be on the right track and do-it-yourself capable. I can show you how to access and remove the dryer drum to get a better look at the element. Check the images below for information on removing the drum.

Remember to unplug the dryer first.

There could be a broken element causing the sparks.

The scraping noise can be the result of a worn front felt seal or a drum bearing problem. The bearing is a U shaped plastic piece the drum rotates on.

I would suggest taking a good look at the belt and idler pulley before removing the belt.

The bearing and front seals are replaceable and not expensive.

Any parts you find you need can be obtained from the following link:

Sears PartsDirect


I hope this information is helpful to you.
by Fred M Earned 109,690 community points in Kenmore
June 22nd, 2010
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