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Manage My Life

The control knob for the back right burner on My Jenn-Air gas cooktop is stuck in the down position and will not turn the burner on. Can it be repaired?

by Manage My Life Last activity date:
July 23rd, 2010

Jenn-Air 30" sealed gas cooktop, model CCG2423. The control knob is stuck in the "down" position, but will not turn to ignite the burner. No amount of pulling and prying can budge it; WD 40 did not make a difference either. I do not know what may have happened to cause the problem. The question is, can it be repaired; and if so, will it cost more than just replacing the cooktop (it's 13 years old and the other three burner work fine)

Gas Grills , Appliances
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Answers (2)
Joey S
The most likely failure is a seized gas valve or a very slight possibly of it being the burner ignition switch. The glass top will have to be removed in order to access the burner valve and switch. The valve can be replaced. The burner valve for the small burners is $94.42 and the burner valve for the large burners is $107.09 and the service fee which includes the labor is $123.00.

The glass can be removed by removing all the knobs burner cap, burner retainer nut and burners and burner pans. This will allow access to the manifold and valves. Since it is gas I recommend having a technician replace the valve. It is not a do it yourself procedure.

You could likely purchase a comparable model for less that it would to have this one repaired. I added a link to

with some gas cook tops already looked up.
by Joey S
July 23rd, 2010
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Manage My Life

I can see you are having difficulties with your appliance. If you would like you may go to sears home services website. I have attahed the link below. I hope this helps.
Answered in 8 minutes
by Manage My Life
July 21st, 2010
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