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How to remove fabric softener dispenser

I have a Kenmore 110.15962401 washing machine. According to the instruction manual there are two different types of fabric softener dispenser, those with a blue locking ring and those without it. Mine does NOT have a blue locking ring. So, according to their directions for this type to remove the fabric softener dispenser you hold the top agitator section with one hand and with the other hand rotate the dispenser clockwise until it stops (approx 1 inch). Then just lift the dispenser straight up. My problem is that my dispenser just keeps spinning and spinning and never stops. (And yes, I am holding the agitator in place with the other hand.) And when I try to lift up it feels like it's still locked in place by something. Any ideas?

Kenmore , Washers
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3 Answers from these members:
Manage My Life
A washer will sometimes make you feel confused, they can be difficult to understand. Below I have attached a link to your diagram from the Sears Parts Direct website. I hope this helps!
by Manage My Life
April 7th, 2011
Answered in 12 minutes
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