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Bad tasting water from refrigerator.

We have a Kenmore Elite Refrigerator model# 795.78343.803 that we bought one year ago and had always had great tasting water from it for the year that we have had it. In the past month, the water from the dispenser has started to taste awful-musty and chemical. We changed the water filter and this did not improve anything. The water from the tap is fine. We have good quality lines going to the frig-not copper-but the flexible, ribbed, shiny metal ones and the water has never tasted funny. My question is: is there a water reservoir that needs to be cleaned? I have tried to read previous posts on this problem and it seems some frig models have coils of PVC tubing that are the "tank". Is this what this frig has? Can it be cleaned or does it need to be replaced? Can we have details on how to access it? Thank you kindly for any assistance.

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Kenmore , Refrigerators , Appliances
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26 Answers from these members:
Manage My Life
We have a kenmore elite refrigerator less than 2 years old. We also were experiencing a plastic taste to the water and ice. I had bypassed the water reservoir but did Not correct the issue. I disconnected the water supply line which was steel braid over some other type of tube. I opened the water supply valve and filled a glass half full. The water tasted terrible. This supply tube was the source of the bad taste. I replaced the braided supply line with an inexpensive 1/4 inch plastic tube which seemed to make a big improvement. Conclusion: the supply line was the culprit. I will replace the inexpensive tube with a copper tube if I have problems in the future.
by Manage My Life
June 9th, 2013
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scott d
No there is nothing in the dispenser that would cause a taste in the water. If the water supply line has been replaced with copper tubing and the reservoir has now also been replaced, the only thing left is the filter. Now, if the reservoir has just been replaced, it may have a plastic taste for the first several glasses but it should go away. If the taste continues and you have also replaced the filter, I recommend having a water sample taken. If you would like to have a technician check this, you can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you. Thank you for using Manage My Life.
by scott d Earned 3,139 community points in Kenmore
July 30th, 2011
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scott d
The drain line is located behind the back panel in the freezer under the evaporator coil. If this line gets clogged, water will build up inside the bottom of the freezer and form a layer of ice. If this is not taking place, the drain line is ok. You should not have to do any maintenance to this drain line.
by scott d Earned 3,139 community points in Kenmore
July 29th, 2011
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scott d
This refrigerator has the tubing and it's located behind the crispers in the refrigerator. This type of tubing would need to be replaced. The part number is # 4839JJ2002B and it's available at the link listed below. To access this tubing, the crispers will need to be taken out. The water supply line will also need to be replaced with copper tubing. The inside of the existing line will still be plastic and is the most likely reason for the taste in the water.
by scott d Earned 3,139 community points in Kenmore
July 29th, 2011
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Manage My Life
Hi I was wondering if you got my questions from 7/26 because I haven't gotten any replies. I will repost them again if you didn't. Thanks.
by Manage My Life
July 28th, 2011
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Manage My Life
Jimmy,
Another thought-someone mentioned online that that the fridge water drain could be clogged with ice on the drain line. Where is the drain line? Is there some sort of maintainance I can perform on it?
by Manage My Life
July 26th, 2011
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Manage My Life
Hi Jimmy,

We finally replaced the water reservoir. Unfortunately, this did nothing for the horrible tasting water. Does the actual water dispensor need to be cleaned? Could it be harboring something causing the bad taste? Any thoughts??? The water from the tap does NOT have this bad taste.
by Manage My Life
July 26th, 2011
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Manage My Life
Hi Jimmy,

OK we will try this either tonight or tomorrow and I will let you know.
Thank you!!
by Manage My Life
July 19th, 2011
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Manage My Life
Elizabeth, I apologize for giving you inaccurate information about the fittings. I spoke with the manufacturer of the refrigerator and got the correct information for replacing the water reservoir. The tubing goes through the plug in the wall into a tube that goes to the rear of the cabinet into the compressor compartment. To replace the reservoir, you need to remove the cover from the compressor compartment on the bottom of the back wall. You will see the 2 lines from the reservoir coming out of the top of the compressor compartment. The lines are attached to 2 John Guess couplers. This is the fitting Scott sent an image of earlier with instructions for removing and installing the water lines. When the lines from the reservoir are disconnected from the John Guess connectors, you will be able to pull them back into the refrigerator. I hope this will finally end this problem for you.
by Manage My Life
July 19th, 2011
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Manage My Life
Hi Jimmy,
Thanks for replying to my email. There were no couplings with the replacement reservoir. The only thing in the box was a coil of PVC tubing. Should the couplings be there?
by Manage My Life
July 19th, 2011
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Manage My Life
Elizabeth, Scott is on vacation and I will be helping you. You should not need to remove the plug in the refrigerator wall. The replacement reservoir should have to couplingswith it. You should be able to cut the tubing to the original reservoir and use the couplings to attach the water lines to the new reservoir. You will probably need to cut the tubing on the new reservoir also. Cut the tubing with a sharp knife so the ends are straight and clean. The original reservoir is held to the back of the refrigerator with a clamp held by a screw. This clamp will come off and can be used to secure the new reservoir. This has to be very frustrating for you by now and to make matters worse, you now have to deal with me instead of Scott. I apologize for this, but I think we can get your problem solved.
by Manage My Life
July 19th, 2011
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Manage My Life
I am sending you a picture of the plug in the lower left wall of the frig with the crisper drawer removed. As you can see the tubing is coming out of it. Are we supposed to pop this plug out of the wall somehow?-doesn't seem like it wants us to do that. Also the tubing is in there in a snug fashion and I don't think we can pull it out. Aren't there couplings behind there that wouldn't fit though the hole anyway? This is very frustrating. I want to do this ourselves since we have gone through this much trouble already and the expense of having the part shipped. Please help.
by Manage My Life
July 19th, 2011
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scott d
I'm sorry for the confusion but I was referring to you maybe being able to take a picture of the disc (plug) you're referring to and sending it back. I have checked with the source and we cannot determine what plug you are referring to. They also were of the opinion that if the water line goes through a plug in the wall, that the line should slide through the plug. If the water line will not slide through the plug in question, I recommend either having a technician come out to check this or cutting the water line and splicing the new reservoir, to the line going through the wall, with a fitting # 2300868 that is available at the link listed below. If you would like to have a technician check this, you can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.
by scott d Earned 3,139 community points in Kenmore
July 5th, 2011
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Manage My Life
There is plastic disc that is in the side of the frig wall that holds the tubing in place and does not allow access to the tubing and collar that you are speaking of. How do we remove that disc from the wall? Also what picture are you referring to?
by Manage My Life
July 2nd, 2011
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scott d
I'm sorry you are having this problem with the reservoir. To remove the tube from the plugs, press in on the collar and pull out on the tube at the same time. Refer to the picture shown above. If the plug in question seems to be different, please send a picture of the plug, if you can, so I will be able to provide more specific information. If you feel a technician may be needed, you can call 1-800-469-4663 to schedule a tech to come out.
by scott d Earned 3,139 community points in Kenmore
July 2nd, 2011
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Manage My Life
We ordered the new water tank and have it in hand but cannot install it because the old tank tube ends are held in place with some sort of circular plug that we cannot get out of the wall of the frig.
by Manage My Life
July 2nd, 2011
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Manage My Life
We cannot get the water tubes out of the wall of the frig--help!!!
by Manage My Life
July 2nd, 2011
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scott d
The water goes through the filter first. However, the filter may not take out all the odors.
by scott d Earned 3,139 community points in Kenmore
May 5th, 2011
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Manage My Life
Thank you for the info you have given me. Just one thing--does the reservoir hold water after it has been filtered or before it goes through the filter?
by Manage My Life
May 5th, 2011
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scott d
You can also try just replacing the water supply line and then running approx. 2 gallons or more of water through the reservoir, to see if the odor clears up. When running the water through the reservoir, pause several times, to keep the water valve from getting too hot. When activated for long periods of time (over 2 minutes), the valve will get hot and can short out.
by scott d Earned 3,139 community points in Kenmore
May 5th, 2011
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scott d
I can understand your concern about the water. The inside of your water line will be plastic and most all plastic water lines will create this problem. Copper works better because it has no organic materials in it that the water can absorb. The reservoir is plastic and will absorb odors from the water, even though it's behind the filter. There is nothing else required to replace the reservoir. Unfortunately, there are no instructions to replace the reservoir but it's not difficult to replace. Be sure to disconnect power to the unit first and turn the water supply off to the refrigerator. There will be a connection on both ends of the reservoir that you will need to disconnect and the reservoir will pull out. I'm attaching a picture with instructions of how the water fittings work. If you are not comfortable making this repair, you can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.
by scott d Earned 3,139 community points in Kenmore
May 5th, 2011
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Manage My Life
As I said our water tasted great for one year. Can you explain why changing the water line to copper would help? Also, isn't the reservoir made from PVC-and isn't it after the filter? Do we need to order any other parts to replace the reservoir? Is it a simple enough procedure-are there directions on how to do this? Thanks for any advice you have to offer.
by Manage My Life
May 5th, 2011
Answered in 22 hours
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scott d
I'm sorry you are having this problem. The information you have received from James is correct. First, I recommend changing the flexible water line there now, to copper. The inside of this line will be plastic. It would also be a good idea to replace the reservoir because it can absorb any odors. The reservoir # 4839JJ2002B in this model will be a roll of tubing and will be located behind the left crisper. The crispers and tray will need to be removed, to access the reservoir. It's available at

SearsPartsDirect

. I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.
by scott d Earned 3,139 community points in Kenmore
May 4th, 2011
Answered in 2 hours
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Manage My Life
I attached a link to Searspartsdirect.com if you need to order a new reservoir container or any other parts. The link is for your specific model refrigerator. I hope this will help.
by Manage My Life
May 4th, 2011
Answered in 11 minutes
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Manage My Life
I'm sorry about the difficulties that you are experiencing with your Kenmore Elite Refrigerator . I did some research at Managemylife.com and found an expert answer to a similar question that may assist you until your expert can respond to your specific question. I have attached the link below. If you decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links will help until your expert can respond.
by Manage My Life
May 4th, 2011
Answered in 7 minutes
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Manage My Life
Update. The supply line to the frig was the culprit. We replaced the braided plastic line (the name Eastman was on it) with copper. After a few years of suffering with horrible tasting water, the change was instantaneous. No more foul chemical taste in the water!! I recommend copper tubing to anyone having this problem.
by Manage My Life
June 26th, 2013
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