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Kenmore Elite HE3 front loading washer not spinning

Kenmore Elite HE3 front loading automatic washer model 11042822202

having problems where the drum is not spinning - the washer is draining water and i believe I hear the motor. i need some assistance to determine the root cause of the problem and determine what parts are required to address the problem

Kenmore , Washers
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3 Answers from these members:
Manage My Life
I know that this can be very frustrating for your applinances to not work properly. While you are waiting for your expert answer, I have found two links that may provide some information on the issue. I would suggest that you check to make sure the drum is turning freely, by spining it in the opposite direction. I hope this will help you.
by Manage My Life
June 12th, 2011
Answered in 10 minutes
0 votes
Manage My Life
I appreciate the feedback, I believe I have located the problem - a broken belt.

thanks jm
by Manage My Life
June 13th, 2011
Answered in 22 hours
0 votes
Fred M
You don't mention any problem with the drum tumbling in the wash cycle so I assume wash is okay and the problem is only with the spin.

Something else you don't mention is an error code. This washer is suppose to be smart enough to tell us why it didn't spin. You might see an F02, F06 or something similar.

Make sure the door is locked. If the door is not locked the washer will not spin.

Check for suds in the water. Suds might affect the pressure switch. If the control doesn't think the water has drained out then it will not spin.

Try to enter and run the diagnostic test in the image below. It should do everything. Give me a reply with any additional details and we'll see what else we can come up with.
by Fred M Earned 109,681 community points in Kenmore
June 14th, 2011
0 votes
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