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Kenmore Elite HE3 front loading washer not spinning

Kenmore Elite HE3 front loading automatic washer model 11042822202

having problems where the drum is not spinning - the washer is draining water and i believe I hear the motor. i need some assistance to determine the root cause of the problem and determine what parts are required to address the problem

Kenmore , Washers
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3 Answers from these members:
Manage My Life
I know that this can be very frustrating for your applinances to not work properly. While you are waiting for your expert answer, I have found two links that may provide some information on the issue. I would suggest that you check to make sure the drum is turning freely, by spining it in the opposite direction. I hope this will help you.
by Manage My Life
June 12th, 2011
Answered in 10 minutes
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