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Craftsman Lawn Mower (model 247.38520)....Starter rope won't pull

I am trying to attach the starter rope to the upper right hand handle on a new Craftsman Lawn Mower (model 247.38520) but the string won't pull. It seems locked. Is there anything special you have to do to unlock this string?

Craftsman , Lawn Mowers
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3 Answers from these members:
Manage My Life
I know how important it is to have a good working Mower in your home so that you can keep your yard maintained. While you are waiting for an expert answer, I did manage to find a link that will provide you with some good information about what may be causing your problem.
by Manage My Life
July 12th, 2011
Answered in 9 minutes
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