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Water softener stopped working

I have Kenmore water softener 370 (model No. 625.383760). The water softener stopped working about 1.5 years after purchase + installation. Water is hard, and salt level never changes. There is nothing abnormal on the screen. I checked and cleaned nozzle and there is no bridge inside salt tank. Please advise.

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Kenmore , Appliances
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Manage My Life
I recommend you go to the

KENMORE WATER SITE

and use the interactive troubleshooting tool there to help diagnose the problem. This can be anything from a bad turbine/sensor to a failed control board or the hardness setting being way off. It's really just hard to say.

See what you come up with using the interactive tool at the link I provided and we can proceed from there if need be.

Thank you for using Manage My Life!
by Manage My Life
October 17th, 2011
Answered in 21 hours
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Manage My Life
I know this type of information can be very helpful for you to have. While you are waiting for your expert answer, I did some research on the unit. I was unable to locate information that would be helpful with regards to your question at this time. Your expert will answer within 24-48 hours with detailed information. Thank you for using Manage My Life.
by Manage My Life
October 16th, 2011
Answered in 5 minutes
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