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F11 error code and the computer board was already replaced

Kenmore Elite front loading washer HE3t purchased Jan. 2005. The computer board was replaced within the one year warranty because I kept getting the F11 error. That fixed the problem for a few years but the problem slowly came back, getting worse and worse. Today I got the error twice on the same load and almost couldn't get the door open. My question is if they replace the computer board again is this the same exact board, or has the bug been fixed so that I'm getting an improved board? I don't want to replace the board again just to have the problem come back in a few years.

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5 Answers from these members:
afritz afritz
Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide a little more information such as the make and complete model number of your product so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information.
by afritz afritz Earned 1,306 community points in Kenmore
November 4th, 2011
Answered in 4 minutes
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Manage My Life
model number: 110.45976400
by Manage My Life
November 4th, 2011
Answered in 18 minutes
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Fred M
When the washers first came out there was an issue with one of the solder joints on the control that caused the F11 code. The original control were improved back in 2005. There have been no other problems with the control.

The F11 error might be the control board but it also might be the door lock assembly. If you have power into the Door Lock Assembly but not out of the Main Door Lock Switch it will give you an F11. If so replace the Door Lock Assembly.

To check and confirm the cause of this problem will require a meter and the ability to check live voltage from the control.

The best idea would be to let a technician check and repair this problem. You can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

.

To start make sure the connections at the control and door latch assembly are tight.

You can reply with any additional details or questions for further assistance.
by Fred M Earned 4,011 community points in Kenmore
November 5th, 2011
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Manage My Life
Where are these connections at the control and door latch assembly, that is how do I get to them? I talked to a local repair person and they said to unplug and replug all connections to the control board which I've done that and waiting to see if I get the error again. Are these the same connections you're referring to? I opened the top of the washer and unplugged/replugged every plug I could see.
by Manage My Life
November 5th, 2011
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Fred M
Those are the connections to check. If you did all the connections at the control then run a couple of cycles and see if the problem repeats. If the problem repeats I'll show you how t access the door lock. If everything works then you should be okay and most likely one of the connections you checked was the problem.
by Fred M Earned 4,011 community points in Kenmore
November 6th, 2011
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