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Brian Bistrais

Garage door opener stops suddenly when opening and closing

I've had my Craftsman Garage Door Opener model 13953985 installed for the past 7 years and it has operated perfectly up until recently. The door will stop during travel, in either direction, at no set interval. It will stop part way opening or closing, and I will have to keep pressing the bottom several times until I can get it to travel a complete up or down cycle. The safety sensors are properly aligned and the show the correct amber & green lights. The lights on the main unit DO NOT flash when the door travel is stops (unlike when the safety sensors detect something). The problem occurs with ALL of the controllers (wired opener, wireless keypad, 2 remote controllers). The problem occurs intermittently, but seems to be happening more frequently, almost every day.

There is nothing impeding the travel of the door and it is well-lubricated/maintained. I have adjusted the open & closing force, they are both now set to maximum. The door travel up/down is set correctly, and I've removed any excessive slack in the chain.

Craftsman , Garage Door Openers , Appliances
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2 Answers from these members:
Manage My Life
Having you garage door opener begin to malfunction on your can be very frustrating. I did some research and provided a link to a similar question and answer on our site. I hope this will shed a little more light on the issue until the Expert responds to your question in more detail within 24 to 48 hours.
by Manage My Life
October 4th, 2012
Answered in 5 minutes
0 votes
Manage My Life
Thanks for contacting

. I understand how frustrating it is having trouble with your garage door opener stopping in the middle of travel. We are here to help. I recommend the force be reduced to 5 or less. Maximum force on a garage door opener is dangerous. Next, when the door stops in the middle of travel on its own, does the overhead light go out? If it does, I suspect a cold solder connection on the logic board or a relay going bad. The board can be soldered to correct any bad connections. Otherwise, the logic board needs to be replaced. If the lights stay, on I recommend you check the gears. Replace the gears if there is any problems with them. Generally if there is a lot of plastic gear shaving inside the garage door opener, the door spring needs to be adjusted. The plastic gears are designed to last 25 years. I hope this helps.

To order garage door opener parts, please visit

with the model number.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using
by Manage My Life
October 8th, 2012
0 votes
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