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Upright Kenmore Freezer Model# 253.28062801

The inside light and the door alarm light both flash dimly when door is open, will not stay on. Also frost has started forming inside of seal at top of door center. This freezer is only four years old and full of produce. Why can I not speak with someone on the phone?

Kenmore , Refrigerators , Appliances
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3 Answers from these members:
Manage My Life
Having the freezer working properly is very important. I found some information for you that I am hoping will help you until your expert answers your question. I am adding the link below to help you with your question while you wait for your expert response. It may take 24-48 hours.. I also added a link for Sears Home Services in case you would like to take that route.
by Manage My Life
October 30th, 2012
Answered in 10 minutes
0 votes
Bill W
Thank you for your question, and I would like to answer the question this way.

Sorry, but at the MML website, we provide only e-mail support. You may need to purchase some dry ice if unit shuts down completely.

As far as the light and the door alarm, the problem sounds like the door switch is faulty and sticky. Check and see if the door button is dirty or something in the way impeding the operation.

The frost on the top panel and inside of the door seal could be the door seal leaking. Take a dollar bill and place it with the door open at each corner and pull it out. Notice the resistance and then place the bill in the middle of the door where the ice is forming and repeat the test, less resistance means you need to replace the seal on the door. Here is the seal link,

Kenmore Freezer Model 253.28062801

If you want to talk to someone about the age and condition of the freezer I would Customer Solutions at 18004795899.

I hope this is helpful. If I may be of further assistance please include more details in a reply to this entry below.

Thank you for using Manage My Life.
by Bill W Earned 17,684 community points in Kenmore
October 31st, 2012
0 votes
Stephen Chatfield
What is your serial number? Serial number range WB719XXXXX - WB835XXXXX has a known issue of frost build up on top of the door [actual technical name removed by auto-censor] (top of the door panel). You might want to check into this when you call the number provided above.
by Stephen Chatfield Earned 909 community points in Appliances
October 31st, 2012
0 votes
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