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GE Profile dishwasher with Piranha disposal is clogged

GE Profile dishwasher PDWT5. supposed to have Piranha disposal. Water was not draining and totall filled the bottom of the tub after cycle completion. Repair person came today - said the drain line was totally clogged by two 'beans.' How could two 'beans' get through and clog the drain when this dishwasher is advertised by GE as: "Hard food disposer grinds down food particles, eliminating the need for prerinsing and cleaning the bottom of the dishwasher" i.e. GE feels you don't need to rinse at all. We are very consistent rinsing food since we are on a septic system and these obviously weren't rinsed, but I don't understand how they would have gotten through the 'piranha' garbage disposal. Additionally, the water 'sat' in the tub for an entire week, I would have though water would have eventually passed through, but it didn't.

Dishwashers , Appliances
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4 Answers from these members:
Fred M
Sorry for the problems. My suggestion at this point would be to call the Sears National Customer Service line at 1-800-549-4505 to voice your concerns. Ask about a customer instruct call to confirm the filters are in place. Let me know if this helps.
by Fred M Earned 3,819 community points in Appliances
January 31st, 2013
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