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GE Profile dishwasher with Piranha disposal is clogged

GE Profile dishwasher PDWT5. supposed to have Piranha disposal. Water was not draining and totall filled the bottom of the tub after cycle completion. Repair person came today - said the drain line was totally clogged by two 'beans.' How could two 'beans' get through and clog the drain when this dishwasher is advertised by GE as: "Hard food disposer grinds down food particles, eliminating the need for prerinsing and cleaning the bottom of the dishwasher" i.e. GE feels you don't need to rinse at all. We are very consistent rinsing food since we are on a septic system and these obviously weren't rinsed, but I don't understand how they would have gotten through the 'piranha' garbage disposal. Additionally, the water 'sat' in the tub for an entire week, I would have though water would have eventually passed through, but it didn't.

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Dishwashers , Appliances
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4 Answers from these members:
Fred M
Sorry for the problems. My suggestion at this point would be to call the Sears National Customer Service line at 1-800-549-4505 to voice your concerns. Ask about a customer instruct call to confirm the filters are in place. Let me know if this helps.
by Fred M Earned 3,517 community points in Appliances
January 31st, 2013
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Manage My Life
Thanks Fred. My problem is that the dishwasher is in a weekend cabin two hours north of Atlanta. Sears Repair only goes to that area on Tuesdays. Therefore, I had a neighbor, who happens to be a handyman, meet and let them in this past Tuesday. Even though the unit is under warranty (we purchased it at the end of August), the service tech said it was not a covered expense and charged me close to $150.00. As you can understand, I can't afford to have another Sears person come out just to 'check' the dishwasher since the warranty will not cover that type of service call. Additionally, I talked to GE this morning and since this was a 'refurbished' Sears outlet unit, GE does not honor the warranty, it has to be thru Sears. I am stuck and don't know what to do. We are on a septic system up at the cabin, so always extremely careful to scrape most food off plates. No kitchen sink garbage disposals are even allowed. How do I get Sears to check and ensure the disposal system is working properly and the filters are properly in place?
by Manage My Life
January 30th, 2013
Answered in 19 hours
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Fred M
Being first is usually a good thing but in this case being first is not so good. I agree with your disappointing experience and agree two beans should not cause this problem. This is actually the first complaint like this for this model so I have no quick solution to the problem. I'm not sure I agree with the two beans causing all of the drain problems. The drain hose has a large enough diameter that two beans should pass through without getting clogged. The beans may have started the clog in the sump. The water would normally pass through both the fine and coarse filters and the Piranha disposal system. I suspect the beans got past the filters and then begin to cause trouble. My suspicion is the filters were not in place and allowed the beans to slip by. I'm sorry I don't have a more iron clad answer to the problem. I suggest you make sure the filters are in place and see if the problem repeats.
by Fred M Earned 3,517 community points in Appliances
January 30th, 2013
Answered in 18 hours
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Joseph Perez
I am sorry that you are having some difficulties with your dishwasher and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. I hope this helps with your research while you wait for your expert response.
by Joseph Perez Earned 1,551 community points in Appliances
January 29th, 2013
Answered in 8 minutes
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