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Why are our white clothes getting blotchy grey stains on them after washing?

We have a BRAND NEW top loading Kenmore HE low water washing machine. I've done a couple of "clean washer" cycles and that has done nothing. The stains do not wash out!! What is going on?

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Kenmore , Washers
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3 Answers from these members:
Manage My Life
Hi! We have been following all of the advice given in the video: we always use liquid HE detergent in the amount suggested, we separate clothes and take them out promptly. The model number is 110.28002012 Type: 588-06
I've read to run the washer with bleach and dishwashing detergent in hot water. BUT this machine is barely 3 months old and has been staining from the get go...
by Manage My Life
July 1st, 2013
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Manage My Life
Thank you for submitting a question to Manage My Life.

I know how frustrating it can be when appliances do not function properly. To assist you better, could you please respond with the complete model from your washer. I included an image to show you where the model number is located.



I look forward to your response. Thank You for using ManageMyLife.com
by Manage My Life
July 1st, 2013
Answered in 19 hours
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Manage My Life
Washing is to remove stains, not add them. I understand your concern. I would suggest adding the complete model number to help the expert provide the best answer possible information. I have located a similar question and a video that may provide some tips to help. Both links are below. I hope they help.
by Manage My Life
June 30th, 2013
Answered in 5 minutes
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