Thanks for contacting
. I understand how frustrating it is having trouble with your appliance.
If you have a drain pump door on the front panel, you can manually drain the washer through the drain hose there. You will need to do this because if the door is manually opened the water will run out onto the floor. After the water is drained the electricity can be disconnected to the washer and the water turned off. The 2 screws holding the top on to the washer can be removed and the top slide to the rear and removed. You can reach down just inside of the front panel and feel the release ring on the door lock and switch assembly.
If you Samsung is configured differently send me a picture of it and I will assist you to get it opened.
Please feel free to let me know if you need further assistance. We are always here to help.
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