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Whirlpool cabrio washer just quit

My whirlpool cabrio washer mod# WTW6500WW1 has been giving me the error code SD, then last night I had a load in and it just froze with 18 min. left of the wash. It was just making a humming noise and wouldn't change the time. It was like it was just sitting there with that time left. I did research that code and it said something to the effect that basket cannot engage during drain step or that there was mechanical friction on the drive mechanism not allowing basket to engage. I do not know what part or parts I need to fix this. I was told by someone that it could be my control panel that I need to replace, but I do not want to spend that kind of money if that is not was is needed to fix it. Thank you.

Washers , Whirlpool
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1 Answer from this member:
Bill W

Thanks for contacting 


. I understand how frustrating it is having trouble with your appliance.

The sD is the error code for suds and if could mean the basket did not settle dome on the driven gear.  With the clothes out, can you move the basket up and down freely, this is the inner container where the clothes go.  If the answer is no, there may be some article of clothes under the basket not letting it settle down on the driven gear.  If the basket is full down there will be a lip around the agitator and the basket, and you should be able to pick the basket up by hand. 


lease feel free to let me know if you need further assistance. We are always here to help.

by Bill W Earned 1,302 community points in Washers
August 21st, 2013
Answered in 5 hours
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