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washer will not fill all the way when set to a large load setting GTUP270EM1WW Ge Laundry center

When the washer is set to run a large load, it only fills about a third to a half of the way up the drum before starting to wash. This causes all of the clothes to collect at the bottom It also appears to drain and then wash or drain and then fill again during the wash causing the washer to lose most of the detergent prior to rinsing.

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Manage My Life
Hi Sean. The remote location is enviable except in situations like this. I see the warranty expired in July. First, I would like to provide a reminder that if the lid is opened during fill, the washer will pause and if on automatic load sensing, the  washer may not fill correctly. Try manually advancing the time just a bit to see if the level changes. Sometimes the graphics in the manual for the settings is off just a bit. The timer may also not be activating the water inlet valve for the correct amount of time. If you have a meter and are comfortable making checks, the wiring diagram is in the image below. This is most likely the timer, part #

WE4M521

or the electric pressure switch (water level switch), part #

WH12X10511

.  These two parts can be viewed in the images of the front panel and the controls at

Sears Parts Direct

.  Although this

video

is not a laundry center, it will provide a view of the water level switch (electric switch) for a GE washer. Before disconnecting hose from water level sensor be sure the water level in machine is below bottom of basket.  After reconnecting hose, put machine in spin for at least 1 minute before checking operation of sensor. If further help is needed, please reply.  Thank you for using Manage My Life.
by Manage My Life
September 5th, 2013
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Manage My Life
Barbara, there is no display on this model, so I guess my answer is no there have been no error codes displayed. We have only really run the washer on large and extra large settings. This washer dryer is located on a remote island in Northern Minnesota so it would be difficult to have a technician out. Any help you could provide in diagnosing which part or parts need to be replaced would be a huge help. We purchased the unit new in July 2012 and have probably only run 2 dozen loads through the washer. We noticed this strange low filling and draining sequence from the beginning but weren't sure if it was some sort of water or energy saving feature. Thank you for any assistance you can offer.
by Manage My Life
September 1st, 2013
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Manage My Life
Thank you for your question. I can understand this would be upsetting. You did not mention if the washer displayed an error code. That can help diagnose. This could be a siphon problem but if it is only happening on the large load setting, that may not be the issue. This could also be due to a pressure switch problem, lid switch malfunction, or a control board failure. This should be checked by a technician, so you are not replacing unneeded parts.  You can schedule a technician at

Sears Home Services

.  If the washer did have an error code before, the machine needs help clearing to function normally again. If you feel comfortable, use the instructions in the image below to clear any old codes from the washer so it will reset. Thank you for using Manage My Life.
by Manage My Life
August 30th, 2013
Answered in 19 hours
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