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washer will not fill all the way when set to a large load setting GTUP270EM1WW Ge Laundry center

by Manage My Life
August 30th, 2013

When the washer is set to run a large load, it only fills about a third to a half of the way up the drum before starting to wash. This causes all of the clothes to collect at the bottom It also appears to drain and then wash or drain and then fill again during the wash causing the washer to lose most of the detergent prior to rinsing.

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Manage My Life
Thank you for your question. I can understand this would be upsetting. You did not mention if the washer displayed an error code. That can help diagnose. This could be a siphon problem but if it is only happening on the large load setting, that may not be the issue. This could also be due to a pressure switch problem, lid switch malfunction, or a control board failure. This should be checked by a technician, so you are not replacing unneeded parts.  You can schedule a technician at

Sears Home Services

.  If the washer did have an error code before, the machine needs help clearing to function normally again. If you feel comfortable, use the instructions in the image below to clear any old codes from the washer so it will reset. Thank you for using Manage My Life.
by Manage My Life
August 30th, 2013
Answered in 19 hours
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