Thanks for contacting
. I understand how frustrating it is having trouble with your garage door opener not working. We are here to help. Based on the symptom, I suspect a broken door spring. To verify that is the problem, release the door. Next, push the wall control or remote button. If the trolley moves properly without the door, the door spring is out of adjustment or broken. Also, the led blinking 10 times indicates the motor is stuck. Now, if the trolley will not move with the door released , unplug the opener and remove the cover. Next, check the plastic gears inside the opener. I hope this helps.
To order garage door opener parts, please visit
with the model number.
To schedule service for the garage door spring, visit
and follow the instructions on the website.
Please feel free to let me know if you need further assistance. We are always here to help.
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