It sounds like there may be a problem with the garage door lower limit setting.Ã‚Â The LEDs indicate theÃ‚Â safety sensorsÃ‚Â should beÃ‚Â reading each other but a problem with theÃ‚Â door can still trigger the safety system.
There areÃ‚Â adjustable limits for where the door stops going up and going down, thisÃ‚Â may be what you were referring to when you mentioned adjusting the upÃ‚Â down lever. Over time the door can sag and the floor can shift untilÃ‚Â the doorÃ‚Â can no longerÃ‚Â goÃ‚Â down as farÃ‚Â as when everything fit together evenly.Ã‚Â The opener has no way to know this and keeps forcing the door down trying to reach the original closed positionÃ‚Â until the safety system steps in.Ã‚Â The safety systems will only let the door lower with a specific amount of force before it reopens theÃ‚Â door to prevent damage if something happened to be in the way and was not "seen" by the safety sensors.
Unfortunately, your Manage My Home profile included no model information so I cannot advise how to adjust the setting or what specifically to look for on your model.
Most owner's manuals will give details on adjusting these setting, but be carefulÃ‚Â as it can be tricky on some models andÃ‚Â if you get it wrongÃ‚Â the openerÃ‚Â is capable of enough force to seriously damage the door or mounts or anything else that gets in the way.
You can check for the manual online at Manage My Home. On the main page, hold your mouse over the square labeled "HOME" in the upperÃ‚Â left of the page. Choose the option "Find product manuals" from the drop-down menu that appears. Then enter as much information as possible in the search options. If the manual canÃ¢â‚¬â„¢t be found there, please call the Manage My Home Member Services Team at 1-800-803-6775, between 8 a.m. and 8 p.m. Central Time. They will be more than happy to help you track down the manual.