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How can I get help on replacing my Kenmore Oasis Elite washer?

I have a Kenmore Oasis Elite washer purchased in 2006 that has needed service 4 times in the last year. The washer continues to give me problems. I have called customer relations on resolving the issues with my washer & have gotten nowhere. I have the extended warranty & want the washer replaced. I need to know if you can help me with this problem.

Kenmore , Washers
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1 Answer from this member:
Manage My Life
If you have a maintenance protection agreement then you have a "No Lemon" guarantee, offering replacement of a covered product if it requires more than three repairs within one year. This is stated in the MPA very clearly. I would recommend finding your repair invoices or calling & having your past record of repairs accessed & request a replacement.

If you do not have a protection agreement on your washer & the washer is still under warranty then the washer will have to be repaired. If the washer is out of warranty but still has not been repaired since before the warranty expired, you will have to have the washer repaired. I know this may be inconvenient but the washer can be fixed & should be covered under warranty.
by Manage My Life
June 26th, 2008
Answered in 6 hours
0 votes
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