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Why is my water softener full of water?

My water softener is completely full of water. The salt level is about half. I don't know what to do and Sears has been worthless regarding this. I am certainly glad I have to wait days for an answer to a question rather than knowing I need to replace this now.

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2 Answers from these members:
Manage My Life
by Manage My Life
November 5th, 2008
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Manage My Life
by Manage My Life
January 23rd, 2011
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