Manage My Life

Why won't my Kenmore washer model 11028912790 add hot water?

by Manage My Life Last activity date:
June 2nd, 2009

My Kenmore washer refuses to add hot water. There are no hose filters to clean. I have checked the troubleshooting guide for my model, but I don't know how to access the "screen" that may be clogged.

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Kenmore , Washers
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Answers (1)
Lyle W
The inlet water screen for the hot water inlet solenoid fill valve is on the back of the washer. To access and check this screen, follow these steps:

Unplug the washer to disconnect electrical power.

Shut off the cold and hot water supply faucets.

Remove the hot fill hose from the connection on the back panel of the washer.

This will give you access to the inlet water screen for the hot water inlet fill valve. The first image below shows the inlet screens. If you find not apparent clog or deposits in the screen, then I don't recommend that you remove it or clean it. Pulling it out and cleaning it can result in debris getting past the screen. This can corrupt the inlet water solenoid valve and cause it to stick open which would result in a flood of your laundry room. If it is clogged with debris or deposits, you can remove it with a pair of needle nose pliers. Clean it thoroughly and then flush the inlet area thoroughly with water. Carefully replace it. While you have the hot water hose disconnected from the back of the washer, place the end of the hose in a bucket and verify that you have hot water pressure and flow from the hose by briefly turning on the hot water faucet. Reattach the hose and test the washer. Monitor the washer to make sure that the hot water valve shuts off properly if the washer begins filling with hot water properly. If the valve begins leaking water into the tub when the washer is completely off between cycles, then the inlet water valve assembly will need to be replaced.

Several other failures could prevent your washer from filling with hot water. You could have a failed temperature switch, a bad ATC (Automatic Temperature Control) board or a failed hot water solenoid valve. Try the Hot setting on the NON-ATC setting to see if the washer will fill with hot water during the initial fill for the cycle (you may have already tried this). If it will not fill with hot water, I recommend trying this test:

Unplug the washer to disconnect electrical power.

Remove the plastic end cap on each side of the washer console.

Remove the hidden screw that you will find under the plastic end cap on each side of the console that secures it to the top washer panel.

Flip the console up and back into the service position as shown in the second image below.

Unplug the wire harness connection to the lid switch.

Release the clip on each side of the cabinet that secures it to the back panel of the washer as shown below.

Pull the cabinet forward as shown and remove it from the washer.

Switch the wires on the hot and cold water solenoid water valves in order to test the hot water solenoid valve.

Reassemble the washer. Use the reassembly tips in the bottom of the second image to make sure that you get the washer cabinet back onto the washer properly.

See if the washer will fill with water on the hot setting when the wires for the hot water valve are attached to the cold water valve. If the washer will fill with water on the hot setting, see if the cold setting will work. If the washer will not fill with water on the cold setting through the hot water valve, then the inlet water valve assembly has failed and will need to be replaced. You can order this part from the

Sears PartsDirect

website. The part number for the inlet water solenoid valve is 285805.

You should only conduct this test if you are completely confident in your technical ability to properly and safely complete it. Internal metal edges in the washer can be sharp. Protective gloves are recommended when accessing internal washer components.

These tips may help you determine the cause of your failure in the washer. If you need more help, resubmit your question with additional details.
by Lyle W
June 2nd, 2009
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