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How to unlock the door on my Kenmore HE2 Plus washer?

The basement flooded with 2 feet of sewer water. My Kenmore HE2 plus front load washer is displaying F28 and the door is locked with wet clothes inside. How can I unlock the door? Hooked up washer to a generator and tried to run a load. The panel lit up correctly but when I tried to push start, it locked and would not start. The Stop button did not function and it will not unlock. Now have full electric service, but error code F28 and still cannot unlock door and there is wet clothes inside. How can I get them out? Washer bought 1/2006 and is no longer under warranty. Is it cheaper to fix or replace with a new washer? Dryer stacked on top of washer and it is OK.

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Dryers , Kenmore , Washers
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2 Answers from these members:
Joey S
The "F28" failure code is indicating the communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) can not be sent correctly. The flood likely caused a failure to the MCU and motor.

To open the door:

Disconnect the power cord from the power source.

Remove the lower toe panel by removing the screws along the bottom edge.

Reach up behind the front panel and pull down on a pull ring that is attached to the bottom of the door lock mechanism to manually unlock the door.

Pull the door open

It will be less expensive to have it repaired that to replace the washer.

I recommend calling a service technician to diagnose and repair your washer.
by Joey S Earned 1,895 community points in Dryers
June 29th, 2009
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