Departments
Brands
Top Brands
Brands You Follow
Stores
Nearby
You Visited
You Follow
You Search For
Topics
Hottests Topics
Catalogs
Featured Catalogs
People
Trendsetters
People Like You
Apps
Your apps
Discover apps
Get Advice
Top Questions
Your Q&A
Friends Asked
Ask A Question | Show All Questions
More on ShopYourWay
Manage My Life

How to unlock the door on my Kenmore HE2 Plus washer?

by Manage My Life Last activity date:
July 19th, 2012

The basement flooded with 2 feet of sewer water. My Kenmore HE2 plus front load washer is displaying F28 and the door is locked with wet clothes inside. How can I unlock the door? Hooked up washer to a generator and tried to run a load. The panel lit up correctly but when I tried to push start, it locked and would not start. The Stop button did not function and it will not unlock. Now have full electric service, but error code F28 and still cannot unlock door and there is wet clothes inside. How can I get them out? Washer bought 1/2006 and is no longer under warranty. Is it cheaper to fix or replace with a new washer? Dryer stacked on top of washer and it is OK.

Tags:
Dryers , Kenmore , Washers
Be the first to comment
Ask your friends
Answers (2)
Manage My Life
I recently replaced the bello and followed direction, when we re plugged control panel light up but error code f22 lite up. I beleive maybe the spring gasket might now have been at the bottom as directed. How do I get the door to open since it is locked now
by Manage My Life
July 19th, 2012
| Be the first to comment
0 votes
Joey S
The "F28" failure code is indicating the communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) can not be sent correctly. The flood likely caused a failure to the MCU and motor.

To open the door:

Disconnect the power cord from the power source.

Remove the lower toe panel by removing the screws along the bottom edge.

Reach up behind the front panel and pull down on a pull ring that is attached to the bottom of the door lock mechanism to manually unlock the door.

Pull the door open

It will be less expensive to have it repaired that to replace the washer.

I recommend calling a service technician to diagnose and repair your washer.
by Joey S
June 29th, 2009
| Be the first to comment
0 votes
Add your own answer
Sign in to answer a question
Didn't find what you are looking for? Ask a question