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What causes my ice bucket auger to go off track?

I have a Kenmore side-by-side refrigerator model #596.52679202.The icemaker makes lots of ice. However, when we try to dispense it the agitator goes off track and nothing comes out.

Kenmore , Refrigerators , Appliances
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1 Answer from this member:
Mark Thomas
by Mark Thomas Earned 4,540 community points in Kenmore
December 5th, 2009
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