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What causes my ice bucket auger to go off track?

I have a Kenmore side-by-side refrigerator model #596.52679202.The icemaker makes lots of ice. However, when we try to dispense it the agitator goes off track and nothing comes out.

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Kenmore , Refrigerators , Appliances
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1 Answer from this member:
Mark Thomas
If the auger keeps popping out of the holders most likely, the auger shaft is bent. To repair the auger it is easiest to replace the whole assembly. To replace just the rod you have to reassemble the crusher blades the same way they came off. I have replaced many auger rods and it is difficult. The parts I recommend replacing are 12740302 and D7749401 and they can be purchased from the following link.

Sears Parts Direct
by Mark Thomas
December 5th, 2009
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