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How can I clear the d5 and F21 error codes on my Kenmore HE2 Plus washer?

Not sure if this is the model number or just the serial number. 8540749 / 4619 702 09813. The washer is currently stuck on this error code and there's water inside so I can't open it. This number is in the detergent compartment. Can this be fixed? Or do I need to get someone out to repair it?

Kenmore , Washers
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1 Answer from this member:
Korinna Sierra
How can I clear the d5 and F21 error codes on my Kenmore HE2 Plus washer?



code means the machine is sensing a problem with draining.

Check the following item for proper operation:

Make sure the drain hose at the rear of the washer is NOT kinked , frozen, or clogged.

Make sure the drain pipe is no higher than 8 feet / 96 inches.

Check for excessive or incorrect detergent use.

If the washer does not accept inputs from the control panel, follow the Hard Reset steps below to reset the control


Unplug or turn the circuit breaker off for 30 seconds.

Plug the power cord into the wall outlet or turn the breaker back on and wait 30 seconds.

Press the Pause / Cancel / Stop button twice to clear the display.

Start a short cycle, to check operation of the appliance, by selecting a cycle and pressing and holding the start button until the appliance starts.



error code usually means


. This error code is displayed when the control detects the basket has not seated on the hub or that the pressure switch has detected a Suds-lock condition.

The washer will try to run a mini-clean out cycle using cold water and a 5 minute pause to clear the suds. If this cycle does not clear the display and complete the cycle the clothing may need to be rinsed by hand and then rewashed. The fault is caused by using the wrong detergent or excessive amounts of detergent.

Note: If the Hard Reset does not work, there may be an internal failure with the washer, that requires service

by Korinna Sierra Earned 16,292 community points in Kenmore
December 30th, 2009
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